Can I fully white-label Reviewshake for my agency?
Yes. The Agency plan runs on your own domain or subdomain with your logo and favicon, sends every client email from your own address, and lets you add custom CSS and JavaScript to the dashboard. Review links in invitations, widget URLs and API endpoints are all branded to your domain. There is also a white-label version of the Zapier app.
Will my clients ever see the Reviewshake name?
Not in the product. Clients log in on your domain, see your logo, receive emails from your address and get reports with your branding. The only place Reviewshake appears is on your own invoice.
How long does setup take?
About 10 to 15 minutes for the agency account itself. The custom domain needs one CNAME record and an SSL approval, and the sender email needs three CNAME records. Most agencies are live the same day; DNS can take a few hours to propagate.
What is the difference between a client, a location and a seat?
A client is a business you work with. A location is a physical site that belongs to a client. A seat is either one, and the standard Agency plan includes 10 client seats and 25 location seats, 35 in total. A single-location client uses one client seat and no location seat. Five clients where one has 16 locations uses 5 client seats and 16 location seats. Eight single-location clients use 8 client seats and none of the 25 location seats.
What does the $199 plan include?
10 clients, 25 locations and 15 users, 30,000 email invitations and 1,000 US SMS invitations a month, unlimited review profiles, AI reply drafts and sentiment, scheduled branded reports, widgets, the review landing page with its private-feedback funnel, competitor tracking and API access. Month to month, no setup fee, 20% off if you pay yearly.
What happens when I need more than 10 clients or 25 locations?
Add seats. Each extra seat is one client or location with 1,000 email invitations and 200 US SMS invitations a month, and volume pricing applies automatically: $15 a seat for the first 25, $12 for 26 to 100, $11 for 101 to 250, $10 for 251 to 500, $8 beyond that.
What if a client sends more invitations than the plan allows?
You can buy extra credits from Account, Billing, Usage. Email invitations above your allowance cost $3 per thousand, falling to $1.50 per thousand above 100,000. SMS invitations above the allowance cost $15 per thousand in the US and Canada; ask us for other countries.
What is in the free trial?
Fourteen days with unlimited review profiles and locations, 100 email invitations and no SMS invitations, so you can connect a few clients and see their reviews come in. No credit card. After the trial you pick a package; anything above the allowance of the package you choose is removed.
Can I set my own prices for clients?
Yes. You decide what to charge and how to bundle it. Most agencies resell reputation management at $300 to $500 a location a month inside an SEO or marketing retainer, against a per-seat cost of $8 to $15 plus the plan. Collect payment however you like; our help centre walks through Stripe Billing, PayPal invoicing and bank transfer.
How do notifications work for my clients?
You receive new-review and private-feedback notifications for your own account. Client accounts you create start with notifications switched off; turn them on per client, or add notification-only users at the client so the right person at the business gets the email without a login.
Can my clients reply to reviews themselves?
Yes. Give them a login user. They see only their own account, with the AI draft ready for each review, and can post replies to Google and Facebook directly. Or keep replies in-house and give them a notification-only user.
Which review sites are covered?
Google Business Profile, Facebook and more than 100 other sites, including the industry sites your clients care about, with new reviews imported every 12 to 24 hours. For a site we do not list, create a custom source and add reviews by hand; they show in widgets and reports like any other.
Can I move clients over from another platform?
Yes. Reviews are imported from the sites themselves, so nothing is lost. Customer lists come in by CSV, Zapier or the API. If you are moving from Grade.us, the review landing page URLs use the same structure, so client links keep working; swap the widget code, and if you have more than 20 seats our support team migrates them for a small fee.
Is there an API, and is it branded?
Yes. The API is included on the Agency plan, with public documentation, and once your custom domain is active the endpoints carry your domain too, so anything you build for clients looks like yours.
Who do I talk to when something breaks?
Support runs 7am to 4pm Central, Monday to Friday, with a 24-business-hour response target on the standard tier. We publish a status page and commit to 99.5% uptime; we do not guarantee uptime for individual review sites, which change their layouts without notice.
Northwind Digital