The Challenge: Guest Reviews Decide Bookings
In hospitality, every review counts. Travelers choose where to stay based on reputation, and one poor review or a lack of recent feedback can hurt your occupancy rates.
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Reviewshake is hotel review management software for hotels, resorts and short-term rentals. Our reputation management platform helps you ask guests for reviews, collect them from Google, Facebook and 100+ review sites, and reply from one inbox.
14 days free · No credit card required
Collect, reply and get new reviews on 100+ sites
Review monitoring, automated requests and reporting for every property, all in one platform.
In hospitality, every review counts. Travelers choose where to stay based on reputation, and one poor review or a lack of recent feedback can hurt your occupancy rates.
Send review requests by email and SMS after checkout, run campaigns, and share a review landing page or QR code. Add guests by CSV, Zapier or API so requests go out without manual effort.
Reviews from Google, Facebook and 100+ review sites, including Airbnb, TripAdvisor, Booking.com and Expedia, land in a single inbox. New reviews are imported every 12 to 24 hours depending on the source, and email alerts flag new and negative reviews so nothing sits unanswered.
Showcase your best guest reviews on your website with widgets and share them on social media. Recent, genuine reviews help future travelers feel confident about booking.
Reviewshake drafts replies in your property's tone, so your team edits instead of starting from scratch. Replies post directly to Google and Facebook from the inbox. For other sites you get a one-click link to the reply page.
Use sentiment analysis, trend reports and competitor tracking to see which properties are doing well and where guest satisfaction is slipping. Managing several properties? Keep them in one account instead of juggling logins. Showcase Guest Stories with Video Reviews Collect video testimonials from happy guests and feature them on your website, booking pages and marketing campaigns. Video gives future travelers a genuine look at the guest experience before they choose where to stay.
When you compare the best hotel reputation management software, look at which review sites it covers, how replies are handled, and whether pricing is published. Reviewshake plans start at $29/month per location, and agency plans start at $199/month with full white-labeling. You can try it free for 14 days with no credit card and no contract.
If you want to try our free tools first, the <a href="/platform/google-review-management">Google review link and QR code generator</a> and reply templates are a good starting point.
Yes. Hotels and short-term rentals can request reviews from guests after their stay, as long as the request follows the policies of review platforms such as Google, TripAdvisor, Airbnb and Booking.com. Keep the request respectful and never offer incentives in exchange for positive feedback.
You can collect and manage reviews from Google, Facebook and 100+ review sites, including Airbnb, Hotels.com, Priceline, VRBO, Expedia and Tripadvisor.
Yes. Reviewshake lets you manage all your locations or properties in one account, with trend reports and competitor tracking to compare performance.
Yes. You can request feedback by email and SMS, then reply from the inbox using AI-drafted responses written in your tone.
Connect a Google Business Profile and see its reviews in one place today. Add clients under your own brand whenever you are ready.
14 days free · No credit card required