Agoda review management · Travel & Accommodation

How to get Agoda reviews and respond to them

Agoda is the booking site many travelers across Asia Pacific use to compare and reserve hotels, resorts, and vacation rentals. Its guest reviews sit on every property page beside the price, so a hotel's recent scores shape whether a traveler in Bangkok, Tokyo, or Sydney taps book or keeps scrolling.

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Inbox · The Harbor Inn4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Agoda reviews matter for hotels, rentals and travel businesses

Agoda shoppers tend to be price-aware and comparing several properties in the same city at once, so they lean on recent review scores and the comments from guests like them, whether couples, families, or solo travelers. A profile with unanswered complaints about cleanliness or a noisy street gives them a reason to pick the hotel one row down. Agoda only publishes reviews from guests who booked and stayed, so every one carries weight.

Monitor

Every Agoda review in one inbox

Paste the public URL of your Agoda profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Agoda does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Agoda page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Agoda reviews

Agoda guests come from many countries, so write replies in simple, clear English and avoid idioms that do not translate. Thank the guest by the traveler type shown on the review, address the specific point they raised, and mention any fix you have made since their stay, because the next reader is deciding on a stay weeks out.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for hospitality.

Replying to a Agoda review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Agoda to post

How to get more Agoda reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Agoda first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Agoda reviews where buyers are looking

Put the best Agoda reviews on your website with a carousel, grid or badge, filtered to Agoda or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com
Harbour-view rooms since 1982
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Agoda trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Agoda next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Agoda review is imported.

Rating trend · The Harbor Inn12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Agoda reviews in Reviewshake

How does Reviewshake collect Agoda reviews?

Paste the public URL of your Agoda profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Agoda reviews imported?

New Agoda reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Agoda reviews from Reviewshake?

Agoda does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Agoda page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Agoda reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Agoda alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Agoda reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Agoda source per client location, with monthly reports under your brand.

Can anyone leave a review of my property on Agoda?

No. Agoda invites reviews from guests who booked through Agoda and completed their stay, so reviews are tied to actual bookings rather than casual visitors.

How do I reply to Agoda reviews?

Property replies are posted through Agoda's partner extranet. Reviewshake alerts you when a new Agoda review is imported, drafts a reply in your tone, and gives you a one-click link to the reply page.