Airbnb review management · Travel & Accommodation

How to get Airbnb reviews and respond to them

Airbnb is where travelers book homes, apartments, and unique stays directly from hosts, and where hosts and guests review each other after every trip. For a vacation rental operator, the review history on each listing is the main thing a guest has to judge a property they cannot see in person.

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Inbox · The Harbor Inn4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Airbnb reviews matter for hotels, rentals and travel businesses

Guests on Airbnb are choosing a stranger's home, so they read reviews to answer practical questions: is it as clean as the photos, is check-in smooth, does the host respond when something breaks. A listing with a thin or sliding rating gets filtered out before the guest ever reads the description, and hosts who want to keep Superhost status have to hold ratings high across every listing they run.

Monitor

Every Airbnb review in one inbox

Paste the public URL of your Airbnb profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Airbnb does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Airbnb page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Airbnb reviews

Airbnb reviews are two-sided, so your public response sits under a review the guest already knows you have read. Keep it short, factual, and gracious, name what you have fixed, and never relitigate a dispute, because future guests read host replies to judge what you would be like to deal with if their trip went wrong.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for hospitality.

Replying to a Airbnb review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Airbnb to post

How to get more Airbnb reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Airbnb first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Airbnb reviews where buyers are looking

Put the best Airbnb reviews on your website with a carousel, grid or badge, filtered to Airbnb or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com
Harbour-view rooms since 1982
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Airbnb trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Airbnb next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Airbnb review is imported.

Rating trend · The Harbor Inn12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Airbnb reviews in Reviewshake

How does Reviewshake collect Airbnb reviews?

Paste the public URL of your Airbnb profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Airbnb reviews imported?

New Airbnb reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Airbnb reviews from Reviewshake?

Airbnb does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Airbnb page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Airbnb reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Airbnb alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Airbnb reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Airbnb source per client location, with monthly reports under your brand.

When does my guest's Airbnb review become visible?

Airbnb publishes reviews once both host and guest have submitted theirs, or when the review window closes, so neither side sees the other's review before writing their own.

Can I respond to a review on Airbnb?

Yes. Hosts can post a public response to any guest review on the listing. Reviewshake imports Airbnb reviews into your inbox and links you to the response page with an AI draft in your tone.