AliExpress review management · E-commerce & Marketplaces

How to get AliExpress reviews and respond to them

AliExpress is a cross-border marketplace where shoppers around the world buy directly from sellers, often waiting weeks for delivery of a product they have never handled. Reviews are tied to orders and frequently include buyer photos, so for sellers and brands they are the main evidence a hesitant buyer has that the item is what it claims to be.

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Inbox · Northwind Goods4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why AliExpress reviews matter for online sellers and brands

An AliExpress shopper is deciding whether a product that looks good in listing photos will arrive, arrive intact and match the description. They scroll straight to buyer photos and recent comments, and a run of reviews mentioning wrong sizes, damage or long silences from the seller is enough to send them to a near-identical listing next door. For a seller, every unaddressed pattern in the reviews is a conversion problem on a page with dozens of substitutes.

Monitor

Every AliExpress review in one inbox

Paste the public URL of your AliExpress profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

AliExpress does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact AliExpress page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to AliExpress reviews

AliExpress buyers come from many countries, so where the platform lets you respond, use simple English and concrete fixes: updated size chart, better packaging, a replacement sent. Avoid asking reviewers to change their rating, which international buyers tend to read as pressure rather than service.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

Replying to a AliExpress review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on AliExpress to post

How to get more AliExpress reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to AliExpress first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your AliExpress reviews where buyers are looking

Put the best AliExpress reviews on your website with a carousel, grid or badge, filtered to AliExpress or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

northwindgoods.com
Small-batch homeware
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the AliExpress trend, not just the latest review

Rating trend, volume and sentiment by site and location, with AliExpress next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative AliExpress review is imported.

Rating trend · Northwind Goods12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About AliExpress reviews in Reviewshake

How does Reviewshake collect AliExpress reviews?

Paste the public URL of your AliExpress profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are AliExpress reviews imported?

New AliExpress reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to AliExpress reviews from Reviewshake?

AliExpress does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact AliExpress page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for AliExpress reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to AliExpress alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing AliExpress reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate AliExpress source per client location, with monthly reports under your brand.

Can sellers reply to reviews on AliExpress?

AliExpress provides sellers with ways to respond to buyer feedback through the seller platform. Reviewshake brings those reviews into your inbox with a link to where you respond.

Many of my AliExpress reviews are not in English. How do I manage them?

Collecting them in one place with sentiment analysis lets you see which products are trending negative across languages, so you can prioritize which reviews to translate and act on.