ApartmentRatings review management · Home & Services

How to get ApartmentRatings reviews and respond to them

ApartmentRatings is a review site built around apartment communities, where current and former renters rate the building, the management office and the maintenance team. For property managers, it is one of the places prospective tenants check before booking a tour.

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Inbox · Rivera Home Services4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why ApartmentRatings reviews matter for home-services businesses and property managers

Renters on ApartmentRatings are deciding whether a community is worth a visit, and they pay close attention to how management treats residents after move-in. Reviews there tend to be long and specific, covering maintenance response, noise, parking and lease-end charges. A profile full of unanswered complaints suggests nobody in the office is listening, and that impression can cost a property leads before anyone has seen the apartment.

Monitor

Every ApartmentRatings review in one inbox

Paste the public URL of your ApartmentRatings profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

ApartmentRatings does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact ApartmentRatings page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to ApartmentRatings reviews

On ApartmentRatings you are often replying to current residents, not just past ones, so a defensive tone can sour a relationship you still have. Acknowledge the specific issue, say what the office has done or will do and invite the resident to follow up in person.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for getting more reviews.

Replying to a ApartmentRatings review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on ApartmentRatings to post

How to get more ApartmentRatings reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to ApartmentRatings first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your ApartmentRatings reviews where buyers are looking

Put the best ApartmentRatings reviews on your website with a carousel, grid or badge, filtered to ApartmentRatings or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

riverahome.com
Plumbing and HVAC, 24h quotes
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the ApartmentRatings trend, not just the latest review

Rating trend, volume and sentiment by site and location, with ApartmentRatings next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative ApartmentRatings review is imported.

Rating trend · Rivera Home Services12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About ApartmentRatings reviews in Reviewshake

How does Reviewshake collect ApartmentRatings reviews?

Paste the public URL of your ApartmentRatings profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are ApartmentRatings reviews imported?

New ApartmentRatings reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to ApartmentRatings reviews from Reviewshake?

ApartmentRatings does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact ApartmentRatings page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for ApartmentRatings reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to ApartmentRatings alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing ApartmentRatings reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate ApartmentRatings source per client location, with monthly reports under your brand.

Can a property manager respond to ApartmentRatings reviews?

Yes. Property managers can claim a community's listing and post public responses to resident reviews from the management account.

Who writes reviews on ApartmentRatings?

Mostly current and former residents of the community, and sometimes applicants who toured but did not sign. That mix means reviews cover the full lease cycle, from the first visit to the move-out deposit.