Apartments.com review management · Home & Services

How to get Apartments.com reviews and respond to them

Apartments.com is a rental listing site where renters search by neighborhood, price and amenities, and reviews sit directly on the property listing next to the floor plans and photos. For property managers, those reviews are read at the exact moment a renter is deciding whether to schedule a tour.

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Inbox · Rivera Home Services4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Apartments.com reviews matter for home-services businesses and property managers

A renter browsing Apartments.com is choosing which of several listings to contact, and reviews are the one part of the listing the property does not write itself. They are looking for signs that the leasing office is responsive and that the building matches its photos. A listing with no reviews or several unanswered negative ones gives renters a reason to tap the next property instead.

Monitor

Every Apartments.com review in one inbox

Paste the public URL of your Apartments.com profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Apartments.com does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Apartments.com page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Apartments.com reviews

Replies on Apartments.com are read by renters who have not visited yet, so use them to show what touring and living there is actually like. Thank the resident, address the point they raised and keep the reply short enough to read on a phone.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for getting more reviews.

Replying to a Apartments.com review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Apartments.com to post

How to get more Apartments.com reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Apartments.com first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Apartments.com reviews where buyers are looking

Put the best Apartments.com reviews on your website with a carousel, grid or badge, filtered to Apartments.com or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

riverahome.com
Plumbing and HVAC, 24h quotes
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Apartments.com trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Apartments.com next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Apartments.com review is imported.

Rating trend · Rivera Home Services12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Apartments.com reviews in Reviewshake

How does Reviewshake collect Apartments.com reviews?

Paste the public URL of your Apartments.com profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Apartments.com reviews imported?

New Apartments.com reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Apartments.com reviews from Reviewshake?

Apartments.com does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Apartments.com page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Apartments.com reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Apartments.com alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Apartments.com reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Apartments.com source per client location, with monthly reports under your brand.

Can I reply to reviews on my Apartments.com listing?

Yes. Property managers with access to the listing can post a response to resident reviews, and the response appears with the review on the listing page.

Do Apartments.com reviews affect how many tour requests I get?

Reviews sit on the same page renters use to request a tour, so they influence that decision directly. A listing with recent positive reviews and thoughtful responses gives renters more confidence to reach out.