Apple App Store review management · Apps & Software

How to get Apple App Store reviews and respond to them

The App Store is where iPhone, iPad and Mac users decide whether to install your app, and the rating and reviews sit right on the product page beside the download button. For app publishers, those reviews shape conversion from page view to install and surface the bugs and feature requests that drive the next release.

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Inbox · Ledgerly4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Apple App Store reviews matter for software companies and app publishers

Someone reading your App Store reviews has usually already searched, found your listing and is deciding whether this app is worth the download or the subscription. They scan the most recent reviews for crash reports, billing complaints and signs that the developer is still paying attention. An unanswered run of one-star reviews after a buggy update tells them nobody is home, and that impression sits on the product page until newer reviews push it down.

Monitor

Every Apple App Store review in one inbox

Paste the public URL of your Apple App Store profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Apple App Store does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Apple App Store page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Apple App Store reviews

Replies on the App Store are posted through App Store Connect, appear publicly under the review, and the reviewer is notified and can edit their rating afterward. Name the fix and the version it shipped in, because the next reader is checking whether the crash they just read about is still there.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for reputation management software.

Replying to a Apple App Store review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Apple App Store to post

How to get more Apple App Store reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Apple App Store first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Apple App Store reviews where buyers are looking

Put the best Apple App Store reviews on your website with a carousel, grid or badge, filtered to Apple App Store or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

ledgerly.app
Accounting for small teams
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Apple App Store trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Apple App Store next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Apple App Store review is imported.

Rating trend · Ledgerly12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Apple App Store reviews in Reviewshake

How does Reviewshake collect Apple App Store reviews?

Paste the public URL of your Apple App Store profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Apple App Store reviews imported?

New Apple App Store reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Apple App Store reviews from Reviewshake?

Apple App Store does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Apple App Store page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Apple App Store reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Apple App Store alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Apple App Store reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Apple App Store source per client location, with monthly reports under your brand.

Can I reply to App Store reviews from a tool outside App Store Connect?

Apple only accepts developer responses through App Store Connect, so replies have to be posted there. Reviewshake brings App Store reviews into the same inbox as your other sites and gives you a one-click link to the reply page.

Do App Store reviews from different countries show up separately?

Yes. Ratings and reviews are tied to each territory's storefront, so a US customer sees US reviews and a German customer sees German ones. Monitoring all of them in one place avoids missing a problem that only surfaces in one market.