Avvo review management · Legal & Financial

How to get Avvo reviews and respond to them

Avvo is a lawyer directory where people search for an attorney by practice area and location, then compare profiles that combine an Avvo rating, peer endorsements and client reviews. For law firms, those client reviews are often the first impression a prospective client forms before making a call.

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Inbox · Hartwell & Associates4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Avvo reviews matter for law firms and financial advisers

People reading Avvo reviews are usually dealing with something stressful, such as a divorce, an injury or a criminal charge, and they want to know whether a lawyer will communicate and follow through. An unclaimed or unanswered profile with one critical review and no reply can quietly cost a firm consultations it never knew it lost. Prospective clients on Avvo move on to the next lawyer in the list without a second look.

Monitor

Every Avvo review in one inbox

Paste the public URL of your Avvo profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Avvo does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Avvo page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Avvo reviews

Replies on Avvo are read by prospective clients and are bound by your state's rules on client confidentiality, so never confirm that the reviewer was a client or discuss case details. Keep the response brief, courteous and general, and invite the reviewer to contact the office directly to resolve the concern.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for law firms.

Replying to a Avvo review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Avvo to post

How to get more Avvo reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Avvo first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Avvo reviews where buyers are looking

Put the best Avvo reviews on your website with a carousel, grid or badge, filtered to Avvo or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

hartwell-law.com
Family and property law
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Avvo trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Avvo next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Avvo review is imported.

Rating trend · Hartwell & Associates12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Avvo reviews in Reviewshake

How does Reviewshake collect Avvo reviews?

Paste the public URL of your Avvo profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Avvo reviews imported?

New Avvo reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Avvo reviews from Reviewshake?

Avvo does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Avvo page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Avvo reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Avvo alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Avvo reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Avvo source per client location, with monthly reports under your brand.

Can lawyers respond to Avvo reviews?

Yes, attorneys with a claimed Avvo profile can post a public response to client reviews. Check your state bar's guidance before replying, since advertising and confidentiality rules apply to public responses.

Is it ethical to ask clients for Avvo reviews?

Asking satisfied clients for an honest review is generally allowed, but rules vary by state and you should not offer anything in exchange for a review. Many firms ask at the close of a matter with a direct link to their Avvo profile.