How to Get Baidu Reviews and Respond to Them

Why Baidu reviews matter for businesses with customers abroad

A Chinese customer reading Baidu reviews is often choosing between businesses they cannot visit first, reading in Chinese, on a platform their Western competitors rarely monitor. Comments that go unanswered look like a business that does not serve Chinese customers at all. For a company that depends on travelers, students, or buyers from China, a neglected Baidu listing quietly removes it from consideration before anyone reaches the English website.

Monitor

Every Baidu review in one inbox

Paste the public URL of your Baidu profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

AI-drafted replies in your tone

Baidu does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Baidu page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Baidu reviews

Reply on Baidu in simplified Chinese, and have the reply written or checked by someone who reads it, since machine translation is obvious to the people reading there. Keep replies short and concrete, confirm that Chinese-speaking customers are welcome, and mention a contact channel they actually use, such as WeChat.

Reply to every review, positive ones included; readers notice the pattern, not the single reply.
Use the reviewer's name and one specific detail so it cannot read as a template.
For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
Keep replies in one place so nobody on the team answers twice or misses one.

Replying to a Baidu review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Baidu to post

How to get more Baidu reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Baidu first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days

requests sent

reviews posted

conversion

Dan Reyes added from SquaresquareTue 14:02

Request sentsmsThu 10:00

Opened · tapped 👍 Good experienceThu 10:14

Review posted on Google ★★★★★Thu 10:19

Reply drafted and postedThu 10:21

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Baidu reviews in Reviewshake

How does Reviewshake collect Baidu reviews?

Paste the public URL of your Baidu profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Baidu reviews imported?

New Baidu reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Baidu reviews from Reviewshake?

Can I ask customers for Baidu reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Baidu alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Baidu reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Baidu source per client location, with monthly reports under your brand.

Do I need a Chinese entity to manage a Baidu listing?

Claiming and editing a Baidu business listing has requirements that differ from Google's and change over time, so check Baidu's own business verification process for what it currently asks for. Monitoring the reviews on the listing does not require claiming it.

Do Baidu reviews matter if my business is outside China?

They matter if your customers come from China. A hotel, a language school, or an exporter that Chinese customers research before making contact will be looked up on Baidu, in Chinese, regardless of where the business is located.

How to get Baidu reviews and respond to them