CarGurus review management · Automotive

How to get CarGurus reviews and respond to them

CarGurus is a car shopping marketplace where buyers search dealer inventory, compare listings on price and see how each dealership has been rated by past customers. Because dealer reviews sit right next to the cars you are trying to sell, they shape whether a shopper contacts your store or the dealer in the next town.

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Inbox · Summit Motors4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why CarGurus reviews matter for dealerships and automotive businesses

A CarGurus shopper has usually already found a car they like and is deciding whether your store is worth the drive. Reviews are the tiebreaker between two similar listings at similar prices. An unanswered run of complaints about pricing surprises or slow follow-up pushes that lead to a competitor before you ever hear from them.

Monitor

Every CarGurus review in one inbox

Paste the public URL of your CarGurus profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

CarGurus does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact CarGurus page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to CarGurus reviews

CarGurus reviews are read by people who have not visited you yet, so replies should sound like the salesperson they would meet. Confirm the price and the car were as listed, address fee or follow-up complaints plainly, and keep it short enough to read on a phone.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for auto dealerships.

Replying to a CarGurus review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on CarGurus to post

How to get more CarGurus reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to CarGurus first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your CarGurus reviews where buyers are looking

Put the best CarGurus reviews on your website with a carousel, grid or badge, filtered to CarGurus or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

summitmotors.com
Sales and service, one roof
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the CarGurus trend, not just the latest review

Rating trend, volume and sentiment by site and location, with CarGurus next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative CarGurus review is imported.

Rating trend · Summit Motors12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About CarGurus reviews in Reviewshake

How does Reviewshake collect CarGurus reviews?

Paste the public URL of your CarGurus profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are CarGurus reviews imported?

New CarGurus reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to CarGurus reviews from Reviewshake?

CarGurus does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact CarGurus page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for CarGurus reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to CarGurus alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing CarGurus reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate CarGurus source per client location, with monthly reports under your brand.

Can a dealership respond to reviews on CarGurus?

Yes. Dealers with a CarGurus dealer account can reply to reviews from their dealer dashboard, and the reply appears beneath the review on the dealership page.

Do CarGurus reviews affect my listings?

Your dealer rating is shown with your listings, so shoppers see it before they contact you. Whatever else it may influence, its visible effect is on whether a shopper picks your listing over a similar one.