Carvana review management · Automotive

How to get Carvana reviews and respond to them

Carvana is an online used-car retailer that sells, buys and finances vehicles directly, with delivery or pickup instead of a showroom visit. Its reviews describe the buying, trade-in and delivery experience, and for dealerships they are a clear view of what customers now expect from a car purchase.

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Inbox · Summit Motors4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Carvana reviews matter for dealerships and automotive businesses

People reading Carvana reviews are deciding whether to buy a car without visiting a lot at all, which makes them your lost walk-ins as much as Carvana's prospects. The reviews show what wins them over and what sends them back to a local dealer, such as delivery delays or paperwork problems. Ignoring that feedback means competing against an online retailer without knowing where it is weak.

Monitor

Every Carvana review in one inbox

Paste the public URL of your Carvana profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Carvana does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Carvana page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Carvana reviews

Carvana reviews are about Carvana itself, so a dealership cannot reply to them, and the useful response is on your own profiles. When a shopper mentions comparing you with Carvana in a Google or Facebook review, answer the specific point, such as a return window or financing step, rather than criticizing the competitor.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for auto dealerships.

Replying to a Carvana review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Carvana to post

How to get more Carvana reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Carvana first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Carvana reviews where buyers are looking

Put the best Carvana reviews on your website with a carousel, grid or badge, filtered to Carvana or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

summitmotors.com
Sales and service, one roof
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Carvana trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Carvana next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Carvana review is imported.

Rating trend · Summit Motors12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Carvana reviews in Reviewshake

How does Reviewshake collect Carvana reviews?

Paste the public URL of your Carvana profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Carvana reviews imported?

New Carvana reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Carvana reviews from Reviewshake?

Carvana does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Carvana page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Carvana reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Carvana alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Carvana reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Carvana source per client location, with monthly reports under your brand.

Does Carvana host reviews of other dealerships?

No. Carvana reviews are about Carvana's own buying, selling and financing experience. A dealership tracks them to benchmark, not to manage its own reputation there.

Why would a dealership track Carvana reviews?

Because Carvana competes for the same used-car buyers and trade-ins. Recurring themes in its reviews, good or bad, tell you which parts of the online experience customers value and where a local store can win.