ClassPass review management · Education & Community

How to get ClassPass reviews and respond to them

ClassPass is a membership app that lets people book classes and appointments at fitness studios, gyms, salons, and wellness businesses, and members rate each class after they attend. For a studio, those ratings decide whether a first-time visitor from ClassPass comes back and whether other members book at all.

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Inbox · Bright Start Academy4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why ClassPass reviews matter for schools, studios and community organisations

A ClassPass member scrolling for tonight's class is comparing your studio against every other option nearby at the same time slot, and ratings are one of the few things that set listings apart. Low or unaddressed ratings cost you the drop-in bookings the platform exists to send. Since members are often trying you for the first time, a poor review ends the relationship before it starts.

Monitor

Every ClassPass review in one inbox

Paste the public URL of your ClassPass profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

ClassPass does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact ClassPass page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to ClassPass reviews

ClassPass reviews come from members who attended a booked class, so you usually know which instructor, time, and session they mean. Address the specific session, fix what you can before the next class, and keep any response short and gracious, because future bookers judge your studio by how you treat a first-time guest.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

Replying to a ClassPass review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on ClassPass to post

How to get more ClassPass reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to ClassPass first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your ClassPass reviews where buyers are looking

Put the best ClassPass reviews on your website with a carousel, grid or badge, filtered to ClassPass or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

brightstart.edu
Pre-K to grade 8
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the ClassPass trend, not just the latest review

Rating trend, volume and sentiment by site and location, with ClassPass next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative ClassPass review is imported.

Rating trend · Bright Start Academy12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About ClassPass reviews in Reviewshake

How does Reviewshake collect ClassPass reviews?

Paste the public URL of your ClassPass profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are ClassPass reviews imported?

New ClassPass reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to ClassPass reviews from Reviewshake?

ClassPass does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact ClassPass page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for ClassPass reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to ClassPass alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing ClassPass reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate ClassPass source per client location, with monthly reports under your brand.

Where do ClassPass reviews come from?

From members who booked and attended a class or appointment through ClassPass. Members are prompted to rate the class afterward, so reviews are tied to a real visit.

Do ClassPass ratings affect how often my studio is booked?

Members see ratings when choosing between classes, so they influence booking decisions directly. Treat every rating as something a prospective member will read before pressing book.