CustomerLobby review management · Consumer & Retail

How to get CustomerLobby reviews and respond to them

CustomerLobby is a review and customer-retention platform used mostly by home service and local businesses, where reviews are gathered from your own customers after a completed job and shown on a public business page. For retailers and consumer brands with local service operations, those reviews come from people you actually served, close to the date of service.

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Inbox · Northwind Goods4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why CustomerLobby reviews matter for retailers and consumer brands

Readers of a CustomerLobby page are usually deciding whether to call you for a repair, installation or purchase, and they weigh recent experiences more than a long history. A page that stops collecting reviews looks like a business that stopped operating, and a complaint about a missed appointment with no reply tells the next caller what to expect.

Monitor

Every CustomerLobby review in one inbox

Paste the public URL of your CustomerLobby profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

CustomerLobby does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact CustomerLobby page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to CustomerLobby reviews

Because CustomerLobby reviews come from customers you served recently, reply as the person who ran the job or the office, and reference the service performed. For a complaint, confirm you have reached out directly and what you offered, in one or two sentences.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

Replying to a CustomerLobby review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on CustomerLobby to post

How to get more CustomerLobby reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to CustomerLobby first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your CustomerLobby reviews where buyers are looking

Put the best CustomerLobby reviews on your website with a carousel, grid or badge, filtered to CustomerLobby or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

northwindgoods.com
Small-batch homeware
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the CustomerLobby trend, not just the latest review

Rating trend, volume and sentiment by site and location, with CustomerLobby next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative CustomerLobby review is imported.

Rating trend · Northwind Goods12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About CustomerLobby reviews in Reviewshake

How does Reviewshake collect CustomerLobby reviews?

Paste the public URL of your CustomerLobby profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are CustomerLobby reviews imported?

New CustomerLobby reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to CustomerLobby reviews from Reviewshake?

CustomerLobby does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact CustomerLobby page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for CustomerLobby reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to CustomerLobby alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing CustomerLobby reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate CustomerLobby source per client location, with monthly reports under your brand.

Where do CustomerLobby reviews appear?

On your business's CustomerLobby page, and the platform also offers ways to display them on your own website. Check your CustomerLobby account for the display options currently available.

Who writes CustomerLobby reviews?

Your own customers, invited after a job or purchase through the platform. That is why the reviews tend to be recent and specific to the service you delivered.