Deliveroo review management · Food & Dining

How to get Deliveroo reviews and respond to them

Deliveroo is a food delivery platform used in the UK, parts of Europe, the Middle East and Asia, where customers order from restaurant partners through the app. Ratings there come from people who have just received an order, and they appear beside your menu for every customer scrolling past.

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Inbox · Bean & Bloom Café4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Deliveroo reviews matter for restaurants, cafés and bars

A Deliveroo customer is choosing between dozens of restaurants in a few seconds, often with no prior knowledge of any of them. The rating next to your name decides whether they open your menu. Low ratings from missing items, cold food or long waits quietly cut orders, and because the feedback arrives in the partner tools rather than a public thread, it is easy to overlook.

Monitor

Every Deliveroo review in one inbox

Paste the public URL of your Deliveroo profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Deliveroo does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Deliveroo page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Deliveroo reviews

Deliveroo ratings are tied to specific orders, so treat each one as a fault report rather than a public conversation. Check whether the problem was packaging, prep time or a substitution, fix it at the kitchen level, and where Deliveroo gives you a way to message the customer, keep it short and offer a concrete remedy.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for food and beverage.

Replying to a Deliveroo review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Deliveroo to post

How to get more Deliveroo reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Deliveroo first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Deliveroo reviews where buyers are looking

Put the best Deliveroo reviews on your website with a carousel, grid or badge, filtered to Deliveroo or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

beanandbloom.com
Breakfast and brunch, seven days
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Deliveroo trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Deliveroo next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Deliveroo review is imported.

Rating trend · Bean & Bloom Café12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Deliveroo reviews in Reviewshake

How does Reviewshake collect Deliveroo reviews?

Paste the public URL of your Deliveroo profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Deliveroo reviews imported?

New Deliveroo reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Deliveroo reviews from Reviewshake?

Deliveroo does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Deliveroo page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Deliveroo reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Deliveroo alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Deliveroo reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Deliveroo source per client location, with monthly reports under your brand.

Can restaurants reply publicly to Deliveroo ratings?

Deliveroo ratings are not a public review thread like Google, so there is no reply visible to other customers. Feedback is handled through the partner tools, and the response customers see is a better next order.

Are Deliveroo ratings only from people who ordered?

Yes. Customers rate an order after it is delivered, so every rating corresponds to a real order placed through the platform.