eBay review management · E-commerce & Marketplaces

How to get eBay reviews and respond to them

eBay is where sellers of everything from spare parts to collectibles list to a global audience of buyers, most of whom have never heard of the shop before. Feedback scores and product reviews are the first thing a buyer checks on an unfamiliar seller, which makes them the closest thing eBay has to a storefront.

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Inbox · Northwind Goods4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why eBay reviews matter for online sellers and brands

An eBay buyer reading feedback is deciding whether an item will arrive as described from someone they cannot vet any other way. A run of negative feedback about slow shipping or inaccurate listings, left without a response, signals that the seller will not help if something goes wrong. That hesitation sends the buyer to a competing listing of the same item.

Monitor

Every eBay review in one inbox

Paste the public URL of your eBay profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

eBay does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact eBay page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to eBay reviews

eBay lets sellers add a public reply to feedback, and future buyers read those replies to judge how disputes get handled. Keep it short and factual, name what you fixed, and if the buyer's issue has been resolved, use eBay's feedback revision process rather than arguing in the thread.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

Replying to a eBay review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on eBay to post

How to get more eBay reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to eBay first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your eBay reviews where buyers are looking

Put the best eBay reviews on your website with a carousel, grid or badge, filtered to eBay or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

northwindgoods.com
Small-batch homeware
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the eBay trend, not just the latest review

Rating trend, volume and sentiment by site and location, with eBay next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative eBay review is imported.

Rating trend · Northwind Goods12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About eBay reviews in Reviewshake

How does Reviewshake collect eBay reviews?

Paste the public URL of your eBay profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are eBay reviews imported?

New eBay reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to eBay reviews from Reviewshake?

eBay does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact eBay page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for eBay reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to eBay alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing eBay reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate eBay source per client location, with monthly reports under your brand.

What is the difference between eBay feedback and eBay product reviews?

Feedback is left on the seller after a transaction and builds the feedback score shown on every listing. Product reviews attach to the catalog item itself and can come from buyers who bought it from any seller.

Can negative eBay feedback be changed?

eBay offers a feedback revision process where a seller can ask the buyer to revise their feedback after an issue is resolved, within limits eBay sets. Check eBay's current help pages for the rules.