Edmunds review management · Automotive

How to get Edmunds reviews and respond to them

Edmunds is where car shoppers research models, check pricing and read expert and owner reviews before they ever contact a dealer. Its dealership reviews sit alongside that research, so the people reading them are early in the process and deciding which dealers deserve a visit at all.

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Inbox · Summit Motors4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Edmunds reviews matter for dealerships and automotive businesses

Edmunds readers are comparing dealers while still comparing cars, often weeks before a purchase. They want to know whether the price they see online will hold, how the sales process felt and whether the service department is reliable. A sparse or unanswered Edmunds profile means a well-researched shopper quietly leaves you off the shortlist.

Monitor

Every Edmunds review in one inbox

Paste the public URL of your Edmunds profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Edmunds does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Edmunds page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Edmunds reviews

Edmunds attracts research-heavy shoppers, so replies work best when they add useful detail rather than just thanks. Confirm how pricing and fees are handled, note how long a typical visit takes and keep the tone matter-of-fact, because this reader is comparing your answer with several other dealers' replies.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for auto dealerships.

Replying to a Edmunds review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Edmunds to post

How to get more Edmunds reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Edmunds first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Edmunds reviews where buyers are looking

Put the best Edmunds reviews on your website with a carousel, grid or badge, filtered to Edmunds or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

summitmotors.com
Sales and service, one roof
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Edmunds trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Edmunds next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Edmunds review is imported.

Rating trend · Summit Motors12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Edmunds reviews in Reviewshake

How does Reviewshake collect Edmunds reviews?

Paste the public URL of your Edmunds profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Edmunds reviews imported?

New Edmunds reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Edmunds reviews from Reviewshake?

Edmunds does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Edmunds page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Edmunds reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Edmunds alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Edmunds reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Edmunds source per client location, with monthly reports under your brand.

Does Edmunds separate sales and service reviews?

Yes. Edmunds dealer reviews are categorized as sales or service, and each is shown with its own rating on your dealership page.

Can my dealership respond to Edmunds reviews?

Yes. Dealers can reply to reviews through their Edmunds dealer account, and the reply is published under the review.