How to Get Etsy Reviews and Respond to Them

Why Etsy reviews matter for online sellers and brands

An Etsy shopper reading reviews wants to know whether the item matches the photos, how long a made-to-order piece really took, and how the seller handled a custom request. Reviews with unanswered complaints about sizing or shipping tell them the shop is a gamble. On Etsy, where similar handmade items sit a scroll apart, that is usually enough to move on.

Monitor

Every Etsy review in one inbox

Paste the public URL of your Etsy profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

AI-drafted replies in your tone

Etsy does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Etsy page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Etsy reviews

Where Etsy allows a seller response, write as the maker rather than a customer service desk, because Etsy shoppers chose a small shop on purpose. Acknowledge the specific item and what went wrong, explain what you changed, and keep it brief, since the reply sits under the review for every future visitor.

Reply to every review, positive ones included; readers notice the pattern, not the single reply.
Use the reviewer's name and one specific detail so it cannot read as a template.
For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
Keep replies in one place so nobody on the team answers twice or misses one.

Replying to a Etsy review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Etsy to post

How to get more Etsy reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Etsy first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days

requests sent

reviews posted

conversion

Dan Reyes added from SquaresquareTue 14:02

Request sentsmsThu 10:00

Opened · tapped 👍 Good experienceThu 10:14

Review posted on Google ★★★★★Thu 10:19

Reply drafted and postedThu 10:21

Show your Etsy reviews where buyers are looking

Put the best Etsy reviews on your website with a carousel, grid or badge, filtered to Etsy or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

northwindgoods.com

Northwind Goods

Small-batch homeware

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Etsy reviews in Reviewshake

How does Reviewshake collect Etsy reviews?

Paste the public URL of your Etsy profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Etsy reviews imported?

New Etsy reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Etsy reviews from Reviewshake?

Can I ask customers for Etsy reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Etsy alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Etsy reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Etsy source per client location, with monthly reports under your brand.

Can Etsy sellers respond to reviews?

Etsy allows sellers to post a public response to reviews under conditions it sets, including which reviews qualify. Check Etsy's current seller help for the exact rules before replying.

Why do Etsy reviews include photos?

Etsy lets buyers attach a photo to a review, and shoppers rely on those photos to see the item as it arrived rather than as it was staged. Encourage customers to share them when the product is something they can show off.

How to get Etsy reviews and respond to them