Expedia review management · Travel & Accommodation

How to get Expedia reviews and respond to them

Expedia is a booking site where travelers put together flights, hotels, cars, and packages in one place, and its hotel pages show verified guest reviews collected after checkout. For hotels and rentals, those reviews decide whether a traveler who has already picked dates and flights adds your property to the trip.

Start free trialSee pricing →

14 days free · No credit card · From $29 a month

Inbox · The Harbor Inn4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Expedia reviews matter for hotels, rentals and travel businesses

Expedia shoppers are often booking the hotel as one part of a larger trip and skim reviews quickly to confirm a property is safe, clean, and as described. Reviews are tied to completed bookings, so there is no padding from casual visitors, and a run of unanswered complaints reads as a hotel that does not pay attention. Expedia is part of Expedia Group, so reviews written there may also appear on its sister brands.

Monitor

Every Expedia review in one inbox

Paste the public URL of your Expedia profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Expedia does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Expedia page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Expedia reviews

Expedia replies are written through Expedia Partner Central and are read by travelers who may be seeing your hotel for the first time mid-booking. Keep replies brief and specific, confirm the facts of the stay, and show what you did about the problem, since a reader on Expedia rarely has time for a long explanation.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for hospitality.

Replying to a Expedia review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Expedia to post

How to get more Expedia reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Expedia first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Expedia reviews where buyers are looking

Put the best Expedia reviews on your website with a carousel, grid or badge, filtered to Expedia or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com
Harbour-view rooms since 1982
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Expedia trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Expedia next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Expedia review is imported.

Rating trend · The Harbor Inn12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Expedia reviews in Reviewshake

How does Reviewshake collect Expedia reviews?

Paste the public URL of your Expedia profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Expedia reviews imported?

New Expedia reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Expedia reviews from Reviewshake?

Expedia does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Expedia page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Expedia reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Expedia alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Expedia reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Expedia source per client location, with monthly reports under your brand.

Who can leave a review on Expedia?

Reviews are invited from travelers who booked through Expedia and completed their stay, so each review is linked to a verified booking.

Where do I reply to Expedia reviews?

Property responses are managed in Expedia Partner Central. Reviewshake imports Expedia reviews, drafts a reply in your tone, and links you to the response page with one click.