Facebook review management · Social & General

How to get Facebook reviews and respond to them

Facebook is where local businesses of every kind already have a Page, and its Recommendations let customers say publicly whether they would recommend a business to their friends. For a cafe, salon, plumber, or shop, those recommendations show up in the same feed where neighbors ask for suggestions.

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Inbox · Alpine Foot Specialists4.6 ★ · 127 reviews
Replying to Maria K. on Facebook ✦ AI draft
Post to FacebookEdit

Collect, reply and get new reviews on 100+ sites

Why Facebook reviews matter for local businesses of every kind

Someone reading your Facebook recommendations is often there because a friend tagged your Page or they are about to message you, so they are close to a decision. A Page with old, unanswered complaints and no recent recommendations looks inactive, which matters on a platform built around timely posts. Since Facebook lets you turn Recommendations off, a neglected tab is a choice visitors notice.

Monitor

Every Facebook review in one inbox

Connect Facebook by granting page permissions through the Reviewshake Facebook app. Agencies managing several clients should grant access to all pages at once so earlier grants are not revoked.

Reply

AI-drafted replies in your tone

Facebook is one of the two sites Reviewshake posts to directly. Each new review arrives in the inbox with an AI-drafted reply in your tone; approve it and it goes live on Facebook without leaving the screen, or let approved replies go out automatically. Facebook notifies the reviewer that you answered.

How to respond to Facebook reviews

Replies on Facebook appear under the recommendation and are visible to the reviewer's friends as well as to strangers, so write for a social audience rather than a search one. Keep it warm and short, respond from the Page rather than a personal profile, and take anything heated into Messenger.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for getting more reviews.

Replying to a Facebook review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Post to Facebook

How to get more Facebook reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Facebook first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Facebook reviews where buyers are looking

Put the best Facebook reviews on your website with a carousel, grid or badge, filtered to Facebook or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

alpinefoot.com
Same-day appointments in Denver
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Facebook trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Facebook next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Facebook review is imported.

Rating trend · Alpine Foot Specialists12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Facebook reviews in Reviewshake

How does Reviewshake collect Facebook reviews?

Connect Facebook by granting page permissions through the Reviewshake Facebook app. Agencies managing several clients should grant access to all pages at once so earlier grants are not revoked.

How often are Facebook reviews imported?

New Facebook reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Facebook reviews from Reviewshake?

Facebook is one of the two sites Reviewshake posts to directly. Each new review arrives in the inbox with an AI-drafted reply in your tone; approve it and it goes live on Facebook without leaving the screen, or let approved replies go out automatically. Facebook notifies the reviewer that you answered.

Can I ask customers for Facebook reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Facebook alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Facebook reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Facebook source per client location, with monthly reports under your brand.

Why does Facebook show recommendations instead of star ratings?

Facebook replaced star ratings with Recommendations, where customers say whether they recommend the business and can add text and photos. Your Page may still display an aggregate score derived from them.

Can I turn off reviews on my Facebook Page?

Yes. Page settings let you switch the Reviews or Recommendations section off, which hides existing ones as well as preventing new ones. Facebook's help pages describe the current steps.