FindLaw review management · Legal & Financial

How to get FindLaw reviews and respond to them

FindLaw is a legal information site where people read about their legal problem and then look up a lawyer in the directory attached to that content. For law firms, client reviews on a FindLaw profile are read by people who have just educated themselves on their issue and are ready to pick someone to call.

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Inbox · Hartwell & Associates4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why FindLaw reviews matter for law firms and financial advisers

Someone reading reviews on FindLaw has typically just read an article about their situation and is choosing between a few local lawyers in the same practice area. They are looking for reassurance that a firm returns calls and explains things clearly. A profile with no reviews, or a critical review with no response, loses out to a nearby firm whose profile answers those questions, and the firm never hears from that person.

Monitor

Every FindLaw review in one inbox

Paste the public URL of your FindLaw profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

FindLaw does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact FindLaw page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to FindLaw reviews

Replies on FindLaw are read by prospective clients who are not yet lawyers' clients, so write for them rather than for the reviewer. Keep it short, do not confirm or deny a client relationship, and show that the firm takes concerns seriously without discussing any specifics of a matter.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for law firms.

Replying to a FindLaw review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on FindLaw to post

How to get more FindLaw reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to FindLaw first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your FindLaw reviews where buyers are looking

Put the best FindLaw reviews on your website with a carousel, grid or badge, filtered to FindLaw or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

hartwell-law.com
Family and property law
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the FindLaw trend, not just the latest review

Rating trend, volume and sentiment by site and location, with FindLaw next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative FindLaw review is imported.

Rating trend · Hartwell & Associates12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About FindLaw reviews in Reviewshake

How does Reviewshake collect FindLaw reviews?

Paste the public URL of your FindLaw profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are FindLaw reviews imported?

New FindLaw reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to FindLaw reviews from Reviewshake?

FindLaw does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact FindLaw page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for FindLaw reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to FindLaw alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing FindLaw reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate FindLaw source per client location, with monthly reports under your brand.

Can law firms respond to client reviews on FindLaw?

Firms that manage their FindLaw profile can typically respond to client reviews. Confirm the current process through your FindLaw profile or account manager, since the directory's tools change over time.

How do people find our FindLaw profile?

Many arrive through FindLaw's legal articles and then use the directory to find a lawyer for the issue they were reading about. Others search the directory directly by practice area and location.