Gartner review management · Apps & Software

How to get Gartner reviews and respond to them

Gartner Peer Insights is where enterprise IT and procurement teams read vetted reviews from peers before shortlisting software and services vendors. For software companies selling into larger organizations, those reviews land in front of exactly the buyers who run formal evaluations, often alongside Gartner's own research on the category.

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Inbox · Ledgerly4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Gartner reviews matter for software companies and app publishers

A Gartner Peer Insights reader is usually mid-way through a structured buying process, comparing vendors on implementation experience, support quality and value as described by reviewers in similar industries and company sizes. Reviews there are long and detailed, and they are moderated before publication, which gives them weight in a business case. A profile with few recent reviews or no vendor responses makes it easy for an evaluator to drop you from the shortlist without a conversation.

Monitor

Every Gartner review in one inbox

Paste the public URL of your Gartner profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Gartner does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Gartner page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Gartner reviews

Vendor responses on Gartner Peer Insights are read by senior evaluators, so write them in the same measured, specific register as the reviews themselves. Acknowledge the exact implementation or support issue raised, say what has changed since, and avoid marketing language that would look out of place next to a procurement team's notes.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for reputation management software.

Replying to a Gartner review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Gartner to post

How to get more Gartner reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Gartner first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Gartner reviews where buyers are looking

Put the best Gartner reviews on your website with a carousel, grid or badge, filtered to Gartner or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

ledgerly.app
Accounting for small teams
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Gartner trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Gartner next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Gartner review is imported.

Rating trend · Ledgerly12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Gartner reviews in Reviewshake

How does Reviewshake collect Gartner reviews?

Paste the public URL of your Gartner profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Gartner reviews imported?

New Gartner reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Gartner reviews from Reviewshake?

Gartner does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Gartner page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Gartner reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Gartner alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Gartner reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Gartner source per client location, with monthly reports under your brand.

Are Gartner Peer Insights reviews checked before they go live?

Yes, Gartner reviews each submission against its community guidelines before publishing, which is why new reviews can take time to appear. Reviewshake imports them once they are public.

Can my company respond to a review on Gartner Peer Insights?

Vendors can respond to reviews through their Gartner vendor account, and the response appears alongside the review. Reviewshake links you to the reply page from the inbox rather than posting on your behalf.