Google review management · Social & General

How to get Google reviews and respond to them

Google is where local businesses of every kind are found, and reviews on a Google Business Profile appear next to the business in Search and on Maps. For a restaurant, dentist, contractor, or store, the star rating is often the first thing a nearby customer sees before deciding whether to tap through.

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Inbox · Alpine Foot Specialists4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Google reviews matter for local businesses of every kind

A person reading Google reviews is usually comparing a short list of nearby businesses on their phone and deciding where to go or who to call. Unanswered negative reviews sit at the top of a newest-first list for everyone to see, and a profile with no owner replies suggests nobody is paying attention. Because reviews cannot be switched off on Google, ignoring them is not a neutral choice.

Monitor

Every Google review in one inbox

Connect Google by signing in with the Google account that manages your Business Profile and granting access, which is the recommended route, or by giving Reviewshake the search that shows your business and its reviews. Either way the reviews start syncing the moment the source is added.

Reply

AI-drafted replies in your tone

Google is one of the two sites Reviewshake posts to directly. Each new review arrives in the inbox with an AI-drafted reply in your tone; approve it and it goes live on Google without leaving the screen, or let approved replies go out automatically. Google notifies the reviewer that you answered.

How to respond to Google reviews

Google notifies the reviewer when you reply and lets them edit their review afterward, so a calm, specific answer can genuinely change the outcome. Write for the strangers who will read it later: acknowledge the point, say what you did, and keep names and private details out of it.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for getting more reviews.

Replying to a Google review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Post to Google

How to get more Google reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Google first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Google reviews where buyers are looking

Put the best Google reviews on your website with a carousel, grid or badge, filtered to Google or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

alpinefoot.com
Same-day appointments in Denver
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Google trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Google next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Google review is imported.

Rating trend · Alpine Foot Specialists12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Google reviews in Reviewshake

How does Reviewshake collect Google reviews?

Connect Google by signing in with the Google account that manages your Business Profile and granting access, which is the recommended route, or by giving Reviewshake the search that shows your business and its reviews. Either way the reviews start syncing the moment the source is added.

How often are Google reviews imported?

New Google reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Google reviews from Reviewshake?

Google is one of the two sites Reviewshake posts to directly. Each new review arrives in the inbox with an AI-drafted reply in your tone; approve it and it goes live on Google without leaving the screen, or let approved replies go out automatically. Google notifies the reviewer that you answered.

Can I ask customers for Google reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Google alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Google reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Google source per client location, with monthly reports under your brand.

Can I turn off reviews on my Google Business Profile?

No. Google does not let businesses disable reviews. You can report reviews that violate Google's policies, and Google decides whether to remove them.

How do I get a link to ask customers for Google reviews?

Your Business Profile provides a share link that opens the review form directly. There is also a free Google review link and QR code generator at /platform/google-review-management.