Google Play Store review management · Apps & Software

How to get Google Play Store reviews and respond to them

Google Play is the storefront for Android apps, and the star rating and reviews on your listing are among the first things a user sees before tapping Install. App publishers depend on that listing to convert browsers into users, and the reviews double as a running log of device-specific bugs and feature gaps.

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Inbox · Ledgerly4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Google Play Store reviews matter for software companies and app publishers

A Google Play reader is usually comparing two or three similar apps and wants to know if yours works on their phone, respects their battery and is still maintained. Reviews that mention a specific device or Android version carry extra weight because the reader can match them to their own. When those reviews go unanswered, the listing reads as abandoned, and a low rating travels with the app into every search result and category page that displays it.

Monitor

Every Google Play Store review in one inbox

Paste the public URL of your Google Play Store profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Google Play Store does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Google Play Store page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Google Play Store reviews

Replies go out through the Google Play Console, are shown publicly beneath the review, and the reviewer gets a notification and can change their rating in response. Ask for the device model and Android version when a bug report is vague, and come back to the same review once the fix ships.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for reputation management software.

Replying to a Google Play Store review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Google Play Store to post

How to get more Google Play Store reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Google Play Store first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Google Play Store reviews where buyers are looking

Put the best Google Play Store reviews on your website with a carousel, grid or badge, filtered to Google Play Store or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

ledgerly.app
Accounting for small teams
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Google Play Store trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Google Play Store next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Google Play Store review is imported.

Rating trend · Ledgerly12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Google Play Store reviews in Reviewshake

How does Reviewshake collect Google Play Store reviews?

Paste the public URL of your Google Play Store profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Google Play Store reviews imported?

New Google Play Store reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Google Play Store reviews from Reviewshake?

Google Play Store does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Google Play Store page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Google Play Store reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Google Play Store alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Google Play Store reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Google Play Store source per client location, with monthly reports under your brand.

Can I reply to Google Play reviews from somewhere other than the Play Console?

Google Play replies are posted through the Play Console, and Google's developer policies cover what a reply may contain. Reviewshake pulls Play reviews into one inbox with your other sites and links you straight to the reply page.

Does Google Play show different ratings in different countries?

Yes, the rating a user sees depends on their country and device type, so a problem concentrated in one market can go unnoticed if you only check your home listing. Pull all the reviews together so you see the full picture.