Google Shopping review management · Social & General

How to get Google Shopping reviews and respond to them

Google Shopping lists products from online and local retailers and shows shoppers two kinds of ratings: seller ratings for the store and product ratings for the item. For a retailer, those stars sit right next to the price, in the moment a shopper is choosing which store to buy from.

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Inbox · Alpine Foot Specialists4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Google Shopping reviews matter for local businesses of every kind

A shopper on Google Shopping has already decided what to buy and is choosing between stores selling the same thing, so the comparison comes down to price, shipping, and whether the seller looks trustworthy. A store with no seller rating, or a poor one, loses that comparison to an identical listing from a competitor. Product ratings also shape which listing gets the click before a store is even considered.

Monitor

Every Google Shopping review in one inbox

Paste the public URL of your Google Shopping profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Google Shopping does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Google Shopping page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Google Shopping reviews

Google Shopping is not where most of these reviews are written: seller and product ratings are aggregated from sources such as Google Customer Reviews and approved third-party review sites. Reply on the site where the review was originally left, and treat a pattern in Shopping ratings as a signal to fix shipping or support problems at the source.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for getting more reviews.

Replying to a Google Shopping review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Google Shopping to post

How to get more Google Shopping reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Google Shopping first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Google Shopping reviews where buyers are looking

Put the best Google Shopping reviews on your website with a carousel, grid or badge, filtered to Google Shopping or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

alpinefoot.com
Same-day appointments in Denver
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Google Shopping trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Google Shopping next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Google Shopping review is imported.

Rating trend · Alpine Foot Specialists12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Google Shopping reviews in Reviewshake

How does Reviewshake collect Google Shopping reviews?

Paste the public URL of your Google Shopping profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Google Shopping reviews imported?

New Google Shopping reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Google Shopping reviews from Reviewshake?

Google Shopping does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Google Shopping page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Google Shopping reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Google Shopping alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Google Shopping reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Google Shopping source per client location, with monthly reports under your brand.

Where do Google Shopping seller ratings come from?

Google aggregates them from several sources, including Google Customer Reviews and third-party review partners it has approved. Google's Merchant Center help explains the current sources and the minimum review count needed before a rating shows.

What is the difference between seller ratings and product ratings?

Seller ratings describe the store: shipping, service, and the buying experience. Product ratings describe the item itself and are pooled across every store that sells it.