Healthgrades review management · Health & Wellness

How to get Healthgrades reviews and respond to them

Healthgrades is one of the first places American patients land when they search a doctor's name or look for a specialist nearby, and a profile typically exists for a provider whether or not the practice has ever claimed it. The patient ratings on that profile greet people who have not yet called the office.

Start free trialSee pricing →

14 days free · No credit card · From $29 a month

Inbox · Harmony Eye Care4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Healthgrades reviews matter for clinics, practices and providers

Patients on Healthgrades are usually deciding whom to call for a new condition, a referral or a second opinion, and they weigh star ratings alongside comments about wait times, front-desk staff and how well the doctor listened. An unclaimed or unanswered profile leaves the practice represented only by whoever felt strongly enough to write. Negative comments about scheduling or billing go unaddressed and read as if the practice agrees.

Monitor

Every Healthgrades review in one inbox

Paste the public URL of your Healthgrades profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Healthgrades does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Healthgrades page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Healthgrades reviews

Replies on Healthgrades are read by prospective patients and must respect patient privacy, so never confirm that the reviewer was seen at your practice or refer to their condition. Thank them, speak in general terms about how the practice handles the issue raised, and offer an office manager's phone number to continue privately.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for healthcare.

Replying to a Healthgrades review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Healthgrades to post

How to get more Healthgrades reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Healthgrades first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Healthgrades reviews where buyers are looking

Put the best Healthgrades reviews on your website with a carousel, grid or badge, filtered to Healthgrades or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harmonyeyecare.com
Same-week appointments
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Healthgrades trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Healthgrades next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Healthgrades review is imported.

Rating trend · Harmony Eye Care12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Healthgrades reviews in Reviewshake

How does Reviewshake collect Healthgrades reviews?

Paste the public URL of your Healthgrades profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Healthgrades reviews imported?

New Healthgrades reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Healthgrades reviews from Reviewshake?

Healthgrades does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Healthgrades page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Healthgrades reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Healthgrades alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Healthgrades reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Healthgrades source per client location, with monthly reports under your brand.

My practice never created a Healthgrades profile. Why is there one for our doctors?

Healthgrades builds profiles from public provider data, so most licensed physicians have a listing. Claiming it lets you correct practice details and respond to reviews.

Can we reply to a Healthgrades review without violating HIPAA?

Yes, as long as the reply stays general. Do not confirm the person was a patient, do not mention dates or treatment, and move any specifics to a private phone call.