How to Get HolidayCheck Reviews and Respond to Them

Why HolidayCheck reviews matter for businesses with customers abroad

A HolidayCheck reader is typically planning a one- or two-week holiday, comparing a shortlist of resorts on the same strip, reading in German, and paying close attention to whether other guests would recommend the hotel. Reviews there are long and detailed, covering rooms, food, beach, and service, so a single unanswered complaint about cleanliness or the all-inclusive buffet gets read in full. A hotel that never responds looks indifferent to its core market.

Monitor

Every HolidayCheck review in one inbox

Paste the public URL of your HolidayCheck profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

AI-drafted replies in your tone

HolidayCheck does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact HolidayCheck page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to HolidayCheck reviews

Reply on HolidayCheck in German, using the formal address, and respond to the specific points the guest raised, because readers there expect detail and will notice a template. Mention what has changed since the stay, such as a renovated wing or a new buffet schedule, since many readers are returning guests deciding whether to come back.

Reply to every review, positive ones included; readers notice the pattern, not the single reply.
Use the reviewer's name and one specific detail so it cannot read as a template.
For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
Keep replies in one place so nobody on the team answers twice or misses one.

Replying to a HolidayCheck review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on HolidayCheck to post

How to get more HolidayCheck reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to HolidayCheck first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days

requests sent

reviews posted

conversion

Dan Reyes added from SquaresquareTue 14:02

Request sentsmsThu 10:00

Opened · tapped 👍 Good experienceThu 10:14

Review posted on Google ★★★★★Thu 10:19

Reply drafted and postedThu 10:21

Show your HolidayCheck reviews where buyers are looking

Put the best HolidayCheck reviews on your website with a carousel, grid or badge, filtered to HolidayCheck or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com

The Harbor Inn

Harbour-view rooms since 1982

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About HolidayCheck reviews in Reviewshake

How does Reviewshake collect HolidayCheck reviews?

Paste the public URL of your HolidayCheck profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are HolidayCheck reviews imported?

New HolidayCheck reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to HolidayCheck reviews from Reviewshake?

Can I ask customers for HolidayCheck reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to HolidayCheck alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing HolidayCheck reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate HolidayCheck source per client location, with monthly reports under your brand.

Why are HolidayCheck reviews so detailed compared to other sites?

HolidayCheck asks guests to rate several aspects of the stay separately and invites written comments, and its readers are planning a longer holiday, so they want that detail. Treat each section as feedback for the department it describes.

Does HolidayCheck let hotels reply to reviews?

Yes, hotels with access to their HolidayCheck profile can post a public response under a review. Reviewshake brings HolidayCheck reviews into the inbox and provides a one-click link to the reply page on HolidayCheck.

How to get HolidayCheck reviews and respond to them