HomeStars review management · Home & Services

How to get HomeStars reviews and respond to them

HomeStars is a Canadian home-services review site where homeowners look up contractors, renovators and trades before hiring, and read detailed accounts of past projects. For businesses serving Canadian homeowners, a HomeStars profile is frequently the deciding factor in whether a quote request gets sent.

Start free trialSee pricing →

14 days free · No credit card · From $29 a month

Inbox · Rivera Home Services4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why HomeStars reviews matter for home-services businesses and property managers

Homeowners on HomeStars are vetting a trade for a renovation or repair, and they read reviews to judge workmanship, punctuality and whether the final bill matched the estimate. Reviews there are often long, with photos and project details, so they carry a lot of weight. A profile with an old or unanswered complaint about a delayed job can send a homeowner to a competitor with the same services and a cleaner record.

Monitor

Every HomeStars review in one inbox

Paste the public URL of your HomeStars profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

HomeStars does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact HomeStars page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to HomeStars reviews

HomeStars readers are Canadian homeowners planning sizeable projects, so reply with specifics about the job and what you did to make it right. A courteous, plain response shows you stand behind the work, which matters more than winning the argument.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for getting more reviews.

Replying to a HomeStars review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on HomeStars to post

How to get more HomeStars reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to HomeStars first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your HomeStars reviews where buyers are looking

Put the best HomeStars reviews on your website with a carousel, grid or badge, filtered to HomeStars or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

riverahome.com
Plumbing and HVAC, 24h quotes
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the HomeStars trend, not just the latest review

Rating trend, volume and sentiment by site and location, with HomeStars next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative HomeStars review is imported.

Rating trend · Rivera Home Services12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About HomeStars reviews in Reviewshake

How does Reviewshake collect HomeStars reviews?

Paste the public URL of your HomeStars profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are HomeStars reviews imported?

New HomeStars reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to HomeStars reviews from Reviewshake?

HomeStars does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact HomeStars page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for HomeStars reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to HomeStars alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing HomeStars reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate HomeStars source per client location, with monthly reports under your brand.

Can I reply to reviews on HomeStars?

Yes. Companies with a HomeStars profile can post a public response to each review, and the response appears with the review on the profile page.

Is HomeStars only relevant for businesses in Canada?

HomeStars is focused on Canadian homeowners and companies, so it matters most if you serve customers in Canada. Businesses outside Canada will usually find other sites more relevant.