Houzz review management · Home & Services

How to get Houzz reviews and respond to them

Houzz is where homeowners collect design ideas and find architects, interior designers, remodelers and builders, with professional profiles that pair project photos and client reviews. For design and remodeling firms, Houzz reviews are read by people who are planning larger, more considered projects.

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Inbox · Rivera Home Services4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Houzz reviews matter for home-services businesses and property managers

A homeowner on Houzz has usually spent time saving photos and is now looking for someone to make that vision real, so reviews help them judge taste, communication and how a firm handles a long project. Reviews there often describe the whole engagement, from first consultation to final reveal. A profile with beautiful photos but few or unanswered reviews makes a homeowner wonder what the clients thought.

Monitor

Every Houzz review in one inbox

Paste the public URL of your Houzz profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Houzz does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Houzz page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Houzz reviews

Houzz readers care about process and collaboration as much as the finished space, so reply by acknowledging the client, the project and how you worked together. Keep the tone warm and professional, and avoid turning a reply into a sales pitch.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for getting more reviews.

Replying to a Houzz review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Houzz to post

How to get more Houzz reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Houzz first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Houzz reviews where buyers are looking

Put the best Houzz reviews on your website with a carousel, grid or badge, filtered to Houzz or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

riverahome.com
Plumbing and HVAC, 24h quotes
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Houzz trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Houzz next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Houzz review is imported.

Rating trend · Rivera Home Services12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Houzz reviews in Reviewshake

How does Reviewshake collect Houzz reviews?

Paste the public URL of your Houzz profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Houzz reviews imported?

New Houzz reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Houzz reviews from Reviewshake?

Houzz does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Houzz page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Houzz reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Houzz alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Houzz reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Houzz source per client location, with monthly reports under your brand.

Can professionals respond to reviews on Houzz?

Yes. Pros with a Houzz profile can post a public response to client reviews, and the response is displayed with the review.

Do Houzz reviews need to be tied to a project in my portfolio?

Clients can write a review on your profile, and Houzz allows reviews to reference a project, but it is the review itself that other homeowners read. Encouraging clients to mention the project makes the review more useful.