Kayak review management · Travel & Accommodation

How to get Kayak reviews and respond to them

Kayak is a travel search engine where travelers compare hotel prices across many booking sites before deciding where to buy. Hotel pages on Kayak show guest reviews drawn from booking partners and Kayak's own users, so a property's reputation is visible at the exact moment a traveler is comparing rates.

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Inbox · The Harbor Inn4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Kayak reviews matter for hotels, rentals and travel businesses

A Kayak user is in comparison mode, scanning prices and ratings for a dozen hotels at once, so a low score or a recent complaint is enough to drop a property from the shortlist without a second look. Because Kayak aggregates reviews from several sources, problems you have not addressed elsewhere resurface here. Reviewshake imports the latest 70 Kayak reviews for a property, which is enough to see what comparison shoppers are reading right now.

Monitor

Every Kayak review in one inbox

Paste the public URL of your Kayak profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved. Note: Kayak is limited to the latest 70 reviews.

Reply

AI-drafted replies in your tone

Kayak does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Kayak page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Kayak reviews

Kayak is primarily a search engine rather than a booking channel, so most reviews shown there originated on a booking site where you can reply. Use Kayak as a monitoring feed, trace a complaint back to the source site, and post your reply there, because that is where the full review and your response are read together.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for hospitality.

Replying to a Kayak review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Kayak to post

How to get more Kayak reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Kayak first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Kayak reviews where buyers are looking

Put the best Kayak reviews on your website with a carousel, grid or badge, filtered to Kayak or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com
Harbour-view rooms since 1982
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Kayak trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Kayak next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Kayak review is imported.

Rating trend · The Harbor Inn12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Kayak reviews in Reviewshake

How does Reviewshake collect Kayak reviews?

Paste the public URL of your Kayak profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved. Note: Kayak is limited to the latest 70 reviews.

How often are Kayak reviews imported?

New Kayak reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Kayak reviews from Reviewshake?

Kayak does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Kayak page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Kayak reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Kayak alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Kayak reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Kayak source per client location, with monthly reports under your brand.

Can I reply to reviews directly on Kayak?

Kayak is built for comparison rather than for managing a property listing, so it does not have the kind of owner reply workflow booking sites provide. Reply on the originating site and your response is read alongside the review there.

Why does Reviewshake only show 70 Kayak reviews?

Reviewshake's Kayak import is limited to the latest 70 reviews per property. That is enough to track recent sentiment, and newer reviews continue to arrive every 12 to 24 hours.