MakeMyTrip review management · Travel & Accommodation

How to get MakeMyTrip reviews and respond to them

MakeMyTrip is one of India's largest online travel companies, where travelers book hotels, flights, holiday packages, and homestays across India and for trips abroad. Its guest reviews and ratings sit on each hotel page, and for properties serving Indian travelers they are a primary trust signal at the point of booking.

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Inbox · The Harbor Inn4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why MakeMyTrip reviews matter for hotels, rentals and travel businesses

MakeMyTrip travelers range from business guests in metro cities to families on holiday, and they read reviews to check the basics that matter to them, such as food options, hygiene, parking, and whether the hotel honored the booking. Reviews come from guests who booked through MakeMyTrip, and a property with unanswered complaints looks unmanaged to a traveler who has many similar hotels to pick from.

Monitor

Every MakeMyTrip review in one inbox

Paste the public URL of your MakeMyTrip profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

MakeMyTrip does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact MakeMyTrip page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to MakeMyTrip reviews

Many MakeMyTrip guests are domestic travelers who expect a courteous reply in plain English, and it helps to match the language the guest wrote in where you can. Keep replies respectful, address the specific point about the room, staff, or food, and invite the guest back, because other readers judge how you treat Indian guests from the tone of your response.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for hospitality.

Replying to a MakeMyTrip review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on MakeMyTrip to post

How to get more MakeMyTrip reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to MakeMyTrip first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your MakeMyTrip reviews where buyers are looking

Put the best MakeMyTrip reviews on your website with a carousel, grid or badge, filtered to MakeMyTrip or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com
Harbour-view rooms since 1982
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the MakeMyTrip trend, not just the latest review

Rating trend, volume and sentiment by site and location, with MakeMyTrip next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative MakeMyTrip review is imported.

Rating trend · The Harbor Inn12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About MakeMyTrip reviews in Reviewshake

How does Reviewshake collect MakeMyTrip reviews?

Paste the public URL of your MakeMyTrip profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are MakeMyTrip reviews imported?

New MakeMyTrip reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to MakeMyTrip reviews from Reviewshake?

MakeMyTrip does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact MakeMyTrip page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for MakeMyTrip reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to MakeMyTrip alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing MakeMyTrip reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate MakeMyTrip source per client location, with monthly reports under your brand.

Who can review my hotel on MakeMyTrip?

Reviews are collected from travelers who booked through MakeMyTrip and completed their stay, so they are linked to real bookings on the platform.

How do I reply to MakeMyTrip reviews?

Hotel partners manage reviews and responses through MakeMyTrip's partner extranet. Reviewshake imports your MakeMyTrip reviews, drafts a reply in your tone, and links you to the reply page.