Martindale review management · Legal & Financial

How to get Martindale reviews and respond to them

Martindale is the long-established legal directory known for its peer review ratings, where lawyers rate other lawyers on legal ability and ethics, alongside client reviews on each attorney profile. For law firms, a Martindale profile is read by both prospective clients and other lawyers deciding whom to refer a matter to.

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Inbox · Hartwell & Associates4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

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Why Martindale reviews matter for law firms and financial advisers

Readers of a Martindale profile fall into two groups: prospective clients checking client reviews, and other attorneys and in-house counsel checking peer ratings before sending a referral. A profile with no client reviews, or a critical review left unanswered, undermines the credibility that the peer rating is meant to establish. Referral sources on Martindale often notice an unmaintained profile and quietly pick a different lawyer.

Monitor

Every Martindale review in one inbox

Paste the public URL of your Martindale profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Martindale does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Martindale page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Martindale reviews

Because other lawyers read Martindale profiles as well as clients, a reply should be measured and professional, with no hint of defensiveness. Do not confirm the reviewer was a client or discuss the matter, and keep the tone consistent with the standing your peer rating is meant to reflect.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for law firms.

Replying to a Martindale review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Martindale to post

How to get more Martindale reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Martindale first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Martindale reviews where buyers are looking

Put the best Martindale reviews on your website with a carousel, grid or badge, filtered to Martindale or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

hartwell-law.com
Family and property law
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Martindale trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Martindale next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Martindale review is imported.

Rating trend · Hartwell & Associates12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Martindale reviews in Reviewshake

How does Reviewshake collect Martindale reviews?

Paste the public URL of your Martindale profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Martindale reviews imported?

New Martindale reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Martindale reviews from Reviewshake?

Martindale does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Martindale page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Martindale reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Martindale alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Martindale reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Martindale source per client location, with monthly reports under your brand.

What is the difference between a Martindale peer review rating and a client review?

A peer review rating comes from other lawyers who evaluate an attorney's legal ability and ethical standards. Client reviews are written by people the attorney has represented and describe the client's experience.

Can lawyers respond to client reviews on Martindale?

Attorneys who manage their Martindale profile can typically post a public response to client reviews. Confirm the current steps in your profile management account and follow your state bar's rules on public responses.