OpenRice review management · Food & Dining

How to get OpenRice reviews and respond to them

OpenRice is the restaurant guide and review platform that diners in Hong Kong, and in several other Asian cities, use to decide where to eat. Reviews there are long, photo-heavy and specific about dishes, so a restaurant's OpenRice page often does more to set expectations than its own website.

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Inbox · Bean & Bloom Café4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why OpenRice reviews matter for restaurants, cafés and bars

An OpenRice reader is usually planning a specific meal, checking dish photos, prices and whether recent visits matched the restaurant's reputation. They read the latest reviews closely and notice when a restaurant never responds. A neglected OpenRice page, with an outdated menu and unanswered complaints about service or waiting times, loses the diners who plan ahead, which are often the larger tables.

Monitor

Every OpenRice review in one inbox

Paste the public URL of your OpenRice profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

OpenRice does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact OpenRice page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to OpenRice reviews

OpenRice reviewers write in detail and expect detail back, so reply to the specific dishes and moments they describe rather than with a general thank-you. Write in the language the reviewer used, Chinese or English, and if a dish was criticized, say what the kitchen changed.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for food and beverage.

Replying to a OpenRice review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on OpenRice to post

How to get more OpenRice reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to OpenRice first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your OpenRice reviews where buyers are looking

Put the best OpenRice reviews on your website with a carousel, grid or badge, filtered to OpenRice or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

beanandbloom.com
Breakfast and brunch, seven days
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the OpenRice trend, not just the latest review

Rating trend, volume and sentiment by site and location, with OpenRice next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative OpenRice review is imported.

Rating trend · Bean & Bloom Café12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About OpenRice reviews in Reviewshake

How does Reviewshake collect OpenRice reviews?

Paste the public URL of your OpenRice profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are OpenRice reviews imported?

New OpenRice reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to OpenRice reviews from Reviewshake?

OpenRice does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact OpenRice page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for OpenRice reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to OpenRice alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing OpenRice reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate OpenRice source per client location, with monthly reports under your brand.

Can restaurants respond to OpenRice reviews?

Yes. Restaurants that have claimed their OpenRice listing can reply to reviews, and the reply is shown publicly under the review.

What do the smiley and cry faces mean on OpenRice?

OpenRice lets reviewers rate a visit with a smiley, an OK or a cry face alongside their written review. The counts are displayed on your listing, so the balance between them is what diners see first.