OpenTable review management · Food & Dining

How to get OpenTable reviews and respond to them

OpenTable is a restaurant reservation platform, and its reviews come only from diners who booked through it and showed up for the meal. That gives every review a verified booking behind it, and it puts your rating right next to the button a diner clicks to reserve a table.

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Inbox · Bean & Bloom Café4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why OpenTable reviews matter for restaurants, cafés and bars

An OpenTable reader is about to book, comparing a few restaurants for a specific night and party size. They look at the overall rating, the recent reviews and the separate scores for food, service and ambience. A page with slipping scores and no replies loses the booking at the moment of decision, and because the diner books elsewhere through the same app, you never know it happened.

Monitor

Every OpenTable review in one inbox

Paste the public URL of your OpenTable profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

OpenTable does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact OpenTable page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to OpenTable reviews

OpenTable diners have already eaten with you, so replies can be personal and refer to the visit and the occasion. Thank them briefly, address any service or noise complaint with what you changed, and remember that the next reader is choosing a table for an occasion that matters to them.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for food and beverage.

Replying to a OpenTable review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on OpenTable to post

How to get more OpenTable reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to OpenTable first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your OpenTable reviews where buyers are looking

Put the best OpenTable reviews on your website with a carousel, grid or badge, filtered to OpenTable or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

beanandbloom.com
Breakfast and brunch, seven days
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the OpenTable trend, not just the latest review

Rating trend, volume and sentiment by site and location, with OpenTable next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative OpenTable review is imported.

Rating trend · Bean & Bloom Café12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About OpenTable reviews in Reviewshake

How does Reviewshake collect OpenTable reviews?

Paste the public URL of your OpenTable profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are OpenTable reviews imported?

New OpenTable reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to OpenTable reviews from Reviewshake?

OpenTable does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact OpenTable page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for OpenTable reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to OpenTable alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing OpenTable reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate OpenTable source per client location, with monthly reports under your brand.

Who can review a restaurant on OpenTable?

Only diners who made a reservation through OpenTable and were seated can leave a review. Walk-ins and diners who booked elsewhere cannot review you there.

Can restaurants respond to OpenTable reviews?

Yes. Restaurants can respond to reviews from their OpenTable account, and responses are displayed publicly beneath the review.