Orbitz review management · Travel & Accommodation

How to get Orbitz reviews and respond to them

Orbitz is a US booking site where travelers reserve hotels, flights, and vacation packages, often with its loyalty program in mind. Hotel pages carry verified guest reviews, and for a property that depends on American leisure and business travelers, those reviews influence whether a package shopper keeps your hotel in the cart.

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Inbox · The Harbor Inn4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Orbitz reviews matter for hotels, rentals and travel businesses

Orbitz shoppers are frequently bundling a hotel with a flight or a car, so they compare properties fast and lean on the review score and the newest comments to avoid a bad surprise. Reviews are tied to completed bookings, and because Orbitz is an Expedia Group brand, a complaint left there can also reach travelers on its sister sites. Leaving it unanswered means several audiences see the same unaddressed problem.

Monitor

Every Orbitz review in one inbox

Paste the public URL of your Orbitz profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Orbitz does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Orbitz page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Orbitz reviews

Orbitz replies are posted through Expedia Partner Central and show to a largely American audience that values a direct, no-excuses response. State what went wrong, what you changed, and thank the guest for the feedback in a few sentences, because a package shopper on Orbitz is skimming rather than studying.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for hospitality.

Replying to a Orbitz review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Orbitz to post

How to get more Orbitz reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Orbitz first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Orbitz reviews where buyers are looking

Put the best Orbitz reviews on your website with a carousel, grid or badge, filtered to Orbitz or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com
Harbour-view rooms since 1982
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Orbitz trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Orbitz next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Orbitz review is imported.

Rating trend · The Harbor Inn12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Orbitz reviews in Reviewshake

How does Reviewshake collect Orbitz reviews?

Paste the public URL of your Orbitz profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Orbitz reviews imported?

New Orbitz reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Orbitz reviews from Reviewshake?

Orbitz does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Orbitz page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Orbitz reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Orbitz alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Orbitz reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Orbitz source per client location, with monthly reports under your brand.

Is Orbitz part of Expedia?

Yes. Orbitz is an Expedia Group brand, which is why hotel reviews and responses are managed through Expedia Partner Central and often appear across sister sites.

Can I reply to an Orbitz review?

Yes. Property responses go through Expedia Partner Central. Reviewshake imports Orbitz reviews into your inbox, drafts a reply with AI, and gives you a one-click link to the response page.