PeerSpot review management · Tech & B2B

How to get PeerSpot reviews and respond to them

PeerSpot publishes long-form reviews of enterprise technology written by IT professionals who use the products, typically with a job role and company size attached. For B2B vendors, it is where infrastructure, security and operations buyers read what peers at similar organizations actually experienced.

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Inbox · Ledgerly4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why PeerSpot reviews matter for B2B software and service companies

A PeerSpot reader is usually mid-evaluation with a shortlist in hand, using the structured sections on what a product does well and what needs improvement to test the vendor's own claims. An unanswered critique about scalability or support becomes part of the buyer's objection list, and a sparse profile suggests few enterprise customers are willing to speak for you.

Monitor

Every PeerSpot review in one inbox

Paste the public URL of your PeerSpot profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

PeerSpot does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact PeerSpot page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to PeerSpot reviews

PeerSpot reviewers are senior practitioners, and the buyers reading your replies are too, so match their depth. Address the specific limitation named, say whether it is on the roadmap or by design, and skip the generic thanks.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for reputation management software.

Replying to a PeerSpot review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on PeerSpot to post

How to get more PeerSpot reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to PeerSpot first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
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conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your PeerSpot reviews where buyers are looking

Put the best PeerSpot reviews on your website with a carousel, grid or badge, filtered to PeerSpot or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

ledgerly.app
Accounting for small teams
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the PeerSpot trend, not just the latest review

Rating trend, volume and sentiment by site and location, with PeerSpot next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative PeerSpot review is imported.

Rating trend · Ledgerly12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

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Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About PeerSpot reviews in Reviewshake

How does Reviewshake collect PeerSpot reviews?

Paste the public URL of your PeerSpot profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are PeerSpot reviews imported?

New PeerSpot reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to PeerSpot reviews from Reviewshake?

PeerSpot does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact PeerSpot page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for PeerSpot reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to PeerSpot alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing PeerSpot reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate PeerSpot source per client location, with monthly reports under your brand.

Can vendors respond to reviews on PeerSpot?

PeerSpot supports vendor responses on product reviews. Check PeerSpot's vendor resources for how responses are set up and managed on your profile.

PeerSpot reviews are long. Do buyers really read them?

PeerSpot's format attracts readers who want detail, including evaluators writing up a comparison for their team. The length is the point for that audience, which is why the 'what needs improvement' section deserves a careful reply.