Priceline review management · Travel & Accommodation

How to get Priceline reviews and respond to them

Priceline is where budget-conscious travelers hunt for discounted rooms, including opaque deals where the property name is revealed only after booking. Guests who arrive on a Priceline rate often had no prior relationship with your hotel, so the reviews they leave shape how the next deal-seeker judges whether your price is a bargain or a warning.

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Inbox · The Harbor Inn4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Priceline reviews matter for hotels, rentals and travel businesses

A traveler reading Priceline reviews is deciding whether a low rate hides a problem, so they scan for cleanliness, noise and whether the room matched the listing. If recent guests report issues and nothing changes, the discount stops looking like value and starts looking like a reason the room is cheap. Because Reviewshake imports only the latest 300 Priceline reviews, busy properties should treat the feed as a rolling snapshot and act on it as it moves.

Monitor

Every Priceline review in one inbox

Paste the public URL of your Priceline profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved. Note: Priceline is limited to the latest 300 reviews.

Reply

AI-drafted replies in your tone

Priceline does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Priceline page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Priceline reviews

Priceline guests are value-driven, so any response your Priceline partner account allows should confirm the basics were worth the price: clean room, honest listing, easy check-in. Keep it brief, fix what the guest flagged, and avoid upselling to a reader who chose you on cost.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for hospitality.

Replying to a Priceline review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Priceline to post

How to get more Priceline reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Priceline first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Priceline reviews where buyers are looking

Put the best Priceline reviews on your website with a carousel, grid or badge, filtered to Priceline or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com
Harbour-view rooms since 1982
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Priceline trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Priceline next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Priceline review is imported.

Rating trend · The Harbor Inn12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Priceline reviews in Reviewshake

How does Reviewshake collect Priceline reviews?

Paste the public URL of your Priceline profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved. Note: Priceline is limited to the latest 300 reviews.

How often are Priceline reviews imported?

New Priceline reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Priceline reviews from Reviewshake?

Priceline does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Priceline page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Priceline reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Priceline alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Priceline reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Priceline source per client location, with monthly reports under your brand.

Do Priceline guests know which hotel they booked before they arrive?

Not always. Priceline's Express Deals reveal the property only after booking, which is why reviews from those guests tend to focus on whether the stay met expectations for the price rather than on the brand.

Why does Reviewshake only show my latest 300 Priceline reviews?

That is a limit on what can be collected from Priceline. For most properties it covers a long stretch of recent stays, and new reviews continue to be imported as they appear.