How to Get Qunar Reviews and Respond to Them

Why Qunar reviews matter for businesses with customers abroad

A traveler on Qunar is choosing between hotels in a city they have likely never visited, reading in Chinese, and weighing whether the property handles Chinese guests well: language at the front desk, breakfast, payment options, and distance from the sights they plan to see. A hotel whose Qunar page shows unanswered complaints about communication looks like a property that will not understand them when they arrive, and the booking goes to the one next door.

Monitor

Every Qunar review in one inbox

Paste the public URL of your Qunar profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

AI-drafted replies in your tone

Qunar does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Qunar page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Qunar reviews

Reply on Qunar in Chinese and address the practical details Chinese guests ask about, such as whether staff speak Mandarin, which payment methods work, and how to get from the airport. Thank the guest briefly, correct anything the review got wrong, and write in the voice of a hotel manager rather than a travel brochure.

Reply to every review, positive ones included; readers notice the pattern, not the single reply.
Use the reviewer's name and one specific detail so it cannot read as a template.
For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
Keep replies in one place so nobody on the team answers twice or misses one.

Replying to a Qunar review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Qunar to post

How to get more Qunar reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Qunar first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days

requests sent

reviews posted

conversion

Dan Reyes added from SquaresquareTue 14:02

Request sentsmsThu 10:00

Opened · tapped 👍 Good experienceThu 10:14

Review posted on Google ★★★★★Thu 10:19

Reply drafted and postedThu 10:21

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Qunar reviews in Reviewshake

How does Reviewshake collect Qunar reviews?

Paste the public URL of your Qunar profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Qunar reviews imported?

New Qunar reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Qunar reviews from Reviewshake?

Can I ask customers for Qunar reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Qunar alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Qunar reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Qunar source per client location, with monthly reports under your brand.

My hotel is listed on Qunar through a channel manager. Can I still see and answer the reviews?

Reviews appear on the hotel page regardless of how the inventory got there, so monitor the page even if you never log in to Qunar to manage rates. Replying requires access to the property's Qunar account, so ask whoever manages your listing to share or set up that access.

Should I translate Qunar reviews for my team?

Yes, if your front desk and operations staff do not read Chinese. The complaints are usually operational, such as check-in delays or breakfast, and only the people running those areas can fix them.

How to get Qunar reviews and respond to them