RateMDs review management · Health & Wellness

How to get RateMDs reviews and respond to them

RateMDs is a long-running site where patients in Canada, the United States and elsewhere rate individual doctors on staff, punctuality, helpfulness and knowledge, then leave written comments beneath those scores. For clinics and practices, those four ratings and the comments under them are often what a new patient sees before the first appointment.

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Inbox · Harmony Eye Care4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why RateMDs reviews matter for clinics, practices and providers

A patient reading a RateMDs page is typically choosing a new family doctor, dentist or specialist, or checking out someone a friend recommended. The category scores let them see at a glance whether complaints are about the doctor or about the front desk and wait times. When a practice never claims the profile or answers critical comments, the oldest and angriest reviews frame the doctor by default.

Monitor

Every RateMDs review in one inbox

Paste the public URL of your RateMDs profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

RateMDs does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact RateMDs page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to RateMDs reviews

On RateMDs the reader is comparing doctors, so replies should be calm, brief and free of any detail that could identify the patient or their treatment. Address the category that was marked down, such as punctuality or staff, explain in general terms what the clinic does about it, and invite the reviewer to call the office.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for healthcare.

Replying to a RateMDs review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on RateMDs to post

How to get more RateMDs reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to RateMDs first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your RateMDs reviews where buyers are looking

Put the best RateMDs reviews on your website with a carousel, grid or badge, filtered to RateMDs or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harmonyeyecare.com
Same-week appointments
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the RateMDs trend, not just the latest review

Rating trend, volume and sentiment by site and location, with RateMDs next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative RateMDs review is imported.

Rating trend · Harmony Eye Care12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About RateMDs reviews in Reviewshake

How does Reviewshake collect RateMDs reviews?

Paste the public URL of your RateMDs profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are RateMDs reviews imported?

New RateMDs reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to RateMDs reviews from Reviewshake?

RateMDs does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact RateMDs page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for RateMDs reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to RateMDs alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing RateMDs reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate RateMDs source per client location, with monthly reports under your brand.

Can a doctor respond to reviews on RateMDs?

RateMDs lets doctors and clinics claim a profile, which is the route to replying publicly. Keep every reply general so that no patient could be identified from it.

Many of our RateMDs reviews are about wait times rather than care. Does that matter?

It does, because punctuality and staff are scored separately on RateMDs and readers see those numbers before the comments. Fixing scheduling and front-desk issues moves the scores patients notice first.