RealSelf review management · Health & Wellness

How to get RealSelf reviews and respond to them

RealSelf is where people considering cosmetic surgery, injectables, laser treatments and other aesthetic procedures read patient stories, compare before-and-after photos and look up the providers who performed them. For plastic surgeons, dermatologists and med spas, a RealSelf review is read by someone weighing an elective and often expensive decision.

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Inbox · Harmony Eye Care4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why RealSelf reviews matter for clinics, practices and providers

RealSelf readers are deciding whether a procedure is worth it and which provider to trust with their face or body, so they read for results, bedside manner, pricing transparency and how complications were handled. A review describing a disappointing outcome that goes unanswered suggests the provider disappears when things get hard. Prospective patients on RealSelf notice that silence more than they notice a glowing review.

Monitor

Every RealSelf review in one inbox

Paste the public URL of your RealSelf profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

RealSelf does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact RealSelf page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to RealSelf reviews

Replies on RealSelf are read by anxious prospective patients, so lead with empathy and explain in general terms how your practice approaches follow-up care and revisions, without discussing the reviewer's treatment or confirming they were a patient. Avoid defending the result in detail and invite them to contact the office privately.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for healthcare.

Replying to a RealSelf review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on RealSelf to post

How to get more RealSelf reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to RealSelf first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your RealSelf reviews where buyers are looking

Put the best RealSelf reviews on your website with a carousel, grid or badge, filtered to RealSelf or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harmonyeyecare.com
Same-week appointments
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the RealSelf trend, not just the latest review

Rating trend, volume and sentiment by site and location, with RealSelf next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative RealSelf review is imported.

Rating trend · Harmony Eye Care12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About RealSelf reviews in Reviewshake

How does Reviewshake collect RealSelf reviews?

Paste the public URL of your RealSelf profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are RealSelf reviews imported?

New RealSelf reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to RealSelf reviews from Reviewshake?

RealSelf does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact RealSelf page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for RealSelf reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to RealSelf alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing RealSelf reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate RealSelf source per client location, with monthly reports under your brand.

Does RealSelf let providers respond to reviews?

Providers with a RealSelf profile can post public responses. Because readers are considering elective procedures, a composed reply to a critical review is often read more closely than the review itself.

A RealSelf review complains about the price we quoted at the consultation. How should we handle it?

Explain in general terms how your practice quotes and what a quote includes, without discussing this patient's case. Readers on RealSelf value clarity about cost more than a discount.