ResellerRatings review management · Consumer & Retail

How to get ResellerRatings reviews and respond to them

ResellerRatings is where online shoppers rate the merchant rather than the product: how fast the order shipped, whether the item matched the listing, and how support handled a problem. For retailers and consumer brands selling direct, those merchant ratings follow the store name into search results and comparison shopping.

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Inbox · Northwind Goods4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why ResellerRatings reviews matter for retailers and consumer brands

A shopper reading ResellerRatings has usually found the product already and is deciding whether to trust an unfamiliar store with a credit card. They look for recent reviews, a pattern in the complaints, and whether the merchant ever answers. A profile with stale reviews and silent one-star ratings about shipping tells that shopper to buy the same item from a marketplace instead.

Monitor

Every ResellerRatings review in one inbox

Paste the public URL of your ResellerRatings profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

ResellerRatings does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact ResellerRatings page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to ResellerRatings reviews

Replies on ResellerRatings are read by shoppers checking whether a delivery or refund problem would actually get fixed, so state what happened with the order and what you did about it. Keep it factual and name the fix, because the next reader is comparing your store with one that ships the same item.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

Replying to a ResellerRatings review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on ResellerRatings to post

How to get more ResellerRatings reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to ResellerRatings first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your ResellerRatings reviews where buyers are looking

Put the best ResellerRatings reviews on your website with a carousel, grid or badge, filtered to ResellerRatings or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

northwindgoods.com
Small-batch homeware
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the ResellerRatings trend, not just the latest review

Rating trend, volume and sentiment by site and location, with ResellerRatings next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative ResellerRatings review is imported.

Rating trend · Northwind Goods12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About ResellerRatings reviews in Reviewshake

How does Reviewshake collect ResellerRatings reviews?

Paste the public URL of your ResellerRatings profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are ResellerRatings reviews imported?

New ResellerRatings reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to ResellerRatings reviews from Reviewshake?

ResellerRatings does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact ResellerRatings page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for ResellerRatings reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to ResellerRatings alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing ResellerRatings reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate ResellerRatings source per client location, with monthly reports under your brand.

Do ResellerRatings reviews cover my products or my store?

They cover the store: the buying experience, shipping, and customer service. Product-level opinions belong on your product pages or marketplace listings, so treat ResellerRatings as feedback on your operations.

Should I ask customers to review my store on ResellerRatings after every order?

Asking after delivery, once the customer has the order in hand, gives the most useful feedback and the most balanced ratings. Follow the site's own guidelines on how reviews may be collected, and never offer anything in exchange for a positive rating.