Reviews.io review management · Apps & Software

How to get Reviews.io reviews and respond to them

Reviews.io is a review collection platform that businesses use to invite customers to rate them after a purchase or signup, with the reviews published on a company profile page hosted by Reviews.io. For software companies that use it, or whose customers find them there, that profile becomes a public record of how the product and its support are experienced.

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Inbox · Ledgerly4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Reviews.io reviews matter for software companies and app publishers

Someone reading a Reviews.io profile has usually clicked through from a rating shown on your website or in a search result and wants to see whether the full reviews back up the headline score. They look for recent entries, how complaints were resolved, and whether the company replied at all. A profile that is collecting reviews but never answering the negative ones undermines the very trust the rating widget was meant to build.

Monitor

Every Reviews.io review in one inbox

Paste the public URL of your Reviews.io profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Reviews.io does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Reviews.io page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Reviews.io reviews

Replies on Reviews.io are posted from the business account and appear under the review on your public profile, where prospects who clicked your rating badge will read them. Since most reviews there come from an invitation you sent, you usually know who the customer is, so reference the actual order or account issue and close the loop.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for reputation management software.

Replying to a Reviews.io review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Reviews.io to post

How to get more Reviews.io reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Reviews.io first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Reviews.io reviews where buyers are looking

Put the best Reviews.io reviews on your website with a carousel, grid or badge, filtered to Reviews.io or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

ledgerly.app
Accounting for small teams
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Reviews.io trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Reviews.io next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Reviews.io review is imported.

Rating trend · Ledgerly12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Reviews.io reviews in Reviewshake

How does Reviewshake collect Reviews.io reviews?

Paste the public URL of your Reviews.io profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Reviews.io reviews imported?

New Reviews.io reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Reviews.io reviews from Reviewshake?

Reviews.io does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Reviews.io page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Reviews.io reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Reviews.io alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Reviews.io reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Reviews.io source per client location, with monthly reports under your brand.

We already use Reviews.io to collect reviews. Why would we also need Reviewshake?

Reviews.io covers reviews collected through its own invitations. Reviewshake brings those together with Google, Facebook, the app stores and other sites in one inbox, with alerts and reporting across all of them.

Can Reviewshake post replies to Reviews.io reviews?

Direct posting from the inbox is available for Google and Facebook. For Reviews.io you get a one-click link to the reply page, with the review text in front of you while you write.