Sitejabber review management · Apps & Software

How to get Sitejabber reviews and respond to them

Sitejabber is a consumer review site focused on online businesses, where shoppers check whether a website they have not used before is legitimate and whether its customer service delivers. For software companies selling subscriptions or downloads online, a Sitejabber page is often found by people searching your brand name together with words like scam or legit.

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Inbox · Ledgerly4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Sitejabber reviews matter for software companies and app publishers

A Sitejabber reader is typically cautious, often someone who has already hit a problem with billing, cancellation or a download and is checking whether others had the same experience. They tend to read the lowest-rated reviews first and look for a company response that shows the problem was fixed. An unanswered Sitejabber page full of refund complaints confirms the reader's worst assumption and sends them to a competitor.

Monitor

Every Sitejabber review in one inbox

Paste the public URL of your Sitejabber profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Sitejabber does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Sitejabber page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Sitejabber reviews

Sitejabber lets a claimed business reply publicly under each review, and because many reviewers are describing a refund or billing dispute, the reply should state plainly what you can do and how to reach you to do it. Keep it factual and avoid questioning the reviewer's motives, since the next reader is deciding whether to trust you with their card.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for reputation management software.

Replying to a Sitejabber review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Sitejabber to post

How to get more Sitejabber reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Sitejabber first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Sitejabber reviews where buyers are looking

Put the best Sitejabber reviews on your website with a carousel, grid or badge, filtered to Sitejabber or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

ledgerly.app
Accounting for small teams
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Sitejabber trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Sitejabber next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Sitejabber review is imported.

Rating trend · Ledgerly12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Sitejabber reviews in Reviewshake

How does Reviewshake collect Sitejabber reviews?

Paste the public URL of your Sitejabber profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Sitejabber reviews imported?

New Sitejabber reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Sitejabber reviews from Reviewshake?

Sitejabber does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Sitejabber page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Sitejabber reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Sitejabber alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Sitejabber reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Sitejabber source per client location, with monthly reports under your brand.

Do I have to claim my Sitejabber page before I can reply?

Yes, Sitejabber requires a business to claim its page to post public responses. Claiming is free, and once done you can reply to existing reviews as well as new ones.

Can I get a false Sitejabber review taken down?

You can flag a review for Sitejabber to assess against its guidelines, but the decision is theirs and it can take time. Replying publicly in the meantime is the only part you control.