SoftwareAdvice review management · Apps & Software

How to get SoftwareAdvice reviews and respond to them

SoftwareAdvice is where business buyers go to shortlist software for a specific need, often with help from the site's advisors before they ever talk to a vendor. For software companies and app publishers, the reviews on a SoftwareAdvice listing shape whether a product makes that shortlist at all.

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Inbox · Ledgerly4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why SoftwareAdvice reviews matter for software companies and app publishers

Buyers on SoftwareAdvice are usually past the browsing stage and narrowing a shortlist, so they read reviews to confirm a product fits their industry and company size. A listing with stale reviews, or critical reviews that sit unanswered, tells a buyer the vendor is not paying attention. Those buyers rarely ask for an explanation. They simply pick a competitor whose listing looks maintained.

Monitor

Every SoftwareAdvice review in one inbox

Paste the public URL of your SoftwareAdvice profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

SoftwareAdvice does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact SoftwareAdvice page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to SoftwareAdvice reviews

Replies on SoftwareAdvice are read by buyers weighing one product against two or three others, so answer the specific complaint rather than restating your pitch. If a reviewer mentions a missing feature or a rough onboarding, say what has changed since, or what you would do differently for a customer in their situation.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for reputation management software.

Replying to a SoftwareAdvice review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on SoftwareAdvice to post

How to get more SoftwareAdvice reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to SoftwareAdvice first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your SoftwareAdvice reviews where buyers are looking

Put the best SoftwareAdvice reviews on your website with a carousel, grid or badge, filtered to SoftwareAdvice or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

ledgerly.app
Accounting for small teams
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the SoftwareAdvice trend, not just the latest review

Rating trend, volume and sentiment by site and location, with SoftwareAdvice next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative SoftwareAdvice review is imported.

Rating trend · Ledgerly12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About SoftwareAdvice reviews in Reviewshake

How does Reviewshake collect SoftwareAdvice reviews?

Paste the public URL of your SoftwareAdvice profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are SoftwareAdvice reviews imported?

New SoftwareAdvice reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to SoftwareAdvice reviews from Reviewshake?

SoftwareAdvice does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact SoftwareAdvice page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for SoftwareAdvice reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to SoftwareAdvice alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing SoftwareAdvice reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate SoftwareAdvice source per client location, with monthly reports under your brand.

Can software vendors reply to reviews on SoftwareAdvice?

Yes, vendors with a claimed listing can post a public response to reviews. Check your vendor account for the current process, since the site's tooling changes over time.

Do SoftwareAdvice reviews also appear on Capterra and GetApp?

SoftwareAdvice is part of the same Gartner Digital Markets family as Capterra and GetApp, and reviews are commonly shared across those listings. A reply you write on one listing may therefore be seen by buyers on the others.