Steam review management · Apps & Software

How to get Steam reviews and respond to them

Steam is the largest PC game storefront, and every game page carries user reviews marked as Recommended or Not Recommended by players who own the game. For studios and publishers, that review summary sits right next to the buy button and is one of the first things a potential player reads.

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Inbox · Ledgerly4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Steam reviews matter for software companies and app publishers

Players on Steam are deciding whether a game is worth their money and time, and the Recommended split is a shortcut for that decision. Reviews that complain about bugs, performance or missing features, left without any response from the developer, read as a sign the game has been abandoned. On Steam, a drifting review score affects not only sales but also how willing players are to give a patch a fair chance.

Monitor

Every Steam review in one inbox

Paste the public URL of your Steam profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Steam does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Steam page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Steam reviews

Developer responses on Steam are read by the wider player community, not just the reviewer, so keep them factual and specific to the issue raised. Thank the player, say whether a fix is planned or already shipped, and avoid arguing about whether their experience was valid.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for reputation management software.

Replying to a Steam review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Steam to post

How to get more Steam reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Steam first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
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conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Steam reviews where buyers are looking

Put the best Steam reviews on your website with a carousel, grid or badge, filtered to Steam or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

ledgerly.app
Accounting for small teams
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Steam trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Steam next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Steam review is imported.

Rating trend · Ledgerly12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Steam reviews in Reviewshake

How does Reviewshake collect Steam reviews?

Paste the public URL of your Steam profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Steam reviews imported?

New Steam reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Steam reviews from Reviewshake?

Steam does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Steam page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Steam reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Steam alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Steam reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Steam source per client location, with monthly reports under your brand.

Can developers respond to Steam reviews?

Yes, developers and publishers who manage a game through Steamworks can post public responses to user reviews on their game's page.

Should we respond to every negative Steam review?

Not necessarily. Focus on reviews that describe a reproducible problem or a widely shared frustration, where a reply helps other players as much as the reviewer. A short note pointing to a patch or a known-issues thread is often enough.