TheFork review management · Food & Dining

How to get TheFork reviews and respond to them

TheFork is where diners in much of Europe book a table and leave a review after the meal, so the ratings a restaurant, café or bar earns there sit right next to its booking button. For venues that take reservations through the platform, those reviews shape whether the next booking happens.

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Inbox · Bean & Bloom Café4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why TheFork reviews matter for restaurants, cafés and bars

A reader on TheFork has usually already picked a night and a neighborhood and is choosing between a handful of tables they can book right now. Reviews from diners who actually ate there carry weight in that comparison. A restaurant that leaves critical comments about service, portion size or noise unanswered gives up its one chance to add context before the diner books elsewhere.

Monitor

Every TheFork review in one inbox

Paste the public URL of your TheFork profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

TheFork does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact TheFork page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to TheFork reviews

Replies on TheFork are read by people deciding where to eat tonight or this weekend, so keep them short and specific to the dish, the shift or the table in question. Thank the diner, address the one thing they flagged, and invite them back without a discount code or a sales pitch.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for food and beverage.

Replying to a TheFork review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on TheFork to post

How to get more TheFork reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to TheFork first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your TheFork reviews where buyers are looking

Put the best TheFork reviews on your website with a carousel, grid or badge, filtered to TheFork or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

beanandbloom.com
Breakfast and brunch, seven days
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the TheFork trend, not just the latest review

Rating trend, volume and sentiment by site and location, with TheFork next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative TheFork review is imported.

Rating trend · Bean & Bloom Café12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About TheFork reviews in Reviewshake

How does Reviewshake collect TheFork reviews?

Paste the public URL of your TheFork profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are TheFork reviews imported?

New TheFork reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to TheFork reviews from Reviewshake?

TheFork does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact TheFork page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for TheFork reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to TheFork alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing TheFork reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate TheFork source per client location, with monthly reports under your brand.

Can anyone leave a review of my restaurant on TheFork?

TheFork reviews come from diners who booked through the platform and honored the reservation, so they are tied to actual visits rather than open to anyone with an account.

Should I reply to positive TheFork reviews as well as negative ones?

Yes, briefly. A short thank-you that mentions the dish or occasion the diner described shows prospective bookers that the team reads feedback, and it costs you a minute.