Thumbtack review management · Home & Services

How to get Thumbtack reviews and respond to them

Thumbtack is a marketplace where people describe a job they need done, from house cleaning to electrical work, and local pros respond with quotes. Reviews on a pro's Thumbtack profile are what customers read when choosing which quote to accept, so they shape how many of those jobs you win.

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Inbox · Rivera Home Services4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Thumbtack reviews matter for home-services businesses and property managers

A Thumbtack customer typically has several quotes in hand and reads reviews to decide who to hire, often within the same day they posted the job. They are checking that the pro communicates clearly, shows up and does what was quoted. If you are paying for Thumbtack leads, a profile with few reviews or an unanswered negative one means competing quotes win more often than they should.

Monitor

Every Thumbtack review in one inbox

Paste the public URL of your Thumbtack profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Thumbtack does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Thumbtack page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Thumbtack reviews

Thumbtack customers compare pros quickly, so replies should be brief, specific and reassuring: thank the customer, confirm the job and address any concern directly. A short, professional reply to a complaint often reassures the next customer more than silence or a long defense.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for getting more reviews.

Replying to a Thumbtack review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Thumbtack to post

How to get more Thumbtack reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Thumbtack first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Thumbtack reviews where buyers are looking

Put the best Thumbtack reviews on your website with a carousel, grid or badge, filtered to Thumbtack or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

riverahome.com
Plumbing and HVAC, 24h quotes
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Thumbtack trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Thumbtack next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Thumbtack review is imported.

Rating trend · Rivera Home Services12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Thumbtack reviews in Reviewshake

How does Reviewshake collect Thumbtack reviews?

Paste the public URL of your Thumbtack profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Thumbtack reviews imported?

New Thumbtack reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Thumbtack reviews from Reviewshake?

Thumbtack does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Thumbtack page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Thumbtack reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Thumbtack alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Thumbtack reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Thumbtack source per client location, with monthly reports under your brand.

Can I respond to reviews on my Thumbtack profile?

Yes. Pros can post a public response to customer reviews from their Thumbtack account, and the response appears beneath the review.

Can I add reviews from outside Thumbtack to my profile?

Thumbtack lets pros request reviews from past customers who did not hire them through the platform. Check your Thumbtack account for the current way to send those requests.