Travelocity review management · Travel & Accommodation

How to get Travelocity reviews and respond to them

Travelocity is a long-running US travel booking brand, now part of Expedia Group, where travelers book hotels, flights, cars and packages together. Its hotel reviews come from guests who booked and stayed through the platform, so they carry weight with the price-comparing, package-buying traveler who uses the site.

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Inbox · The Harbor Inn4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Travelocity reviews matter for hotels, rentals and travel businesses

A Travelocity shopper is usually building a whole trip and deciding whether your property is worth folding into a package, so reviews about value, location and hassle-free check-in decide the click. Because Travelocity shares its review and response system with the wider Expedia Group, a neglected profile is not isolated: the same unanswered complaint can appear in front of travelers on sibling brands. Leaving it unaddressed multiplies the cost of one bad stay.

Monitor

Every Travelocity review in one inbox

Paste the public URL of your Travelocity profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Travelocity does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Travelocity page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Travelocity reviews

Travelocity reviews are from verified stays, so skip any suggestion the guest was not really there and respond to the substance. Replies go through your Expedia Group partner account and appear across its brands, so write once, clearly, for a traveler who is comparing packages and wants to know the problem is solved.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for hospitality.

Replying to a Travelocity review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Travelocity to post

How to get more Travelocity reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Travelocity first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Travelocity reviews where buyers are looking

Put the best Travelocity reviews on your website with a carousel, grid or badge, filtered to Travelocity or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com
Harbour-view rooms since 1982
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Travelocity trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Travelocity next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Travelocity review is imported.

Rating trend · The Harbor Inn12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

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Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Travelocity reviews in Reviewshake

How does Reviewshake collect Travelocity reviews?

Paste the public URL of your Travelocity profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Travelocity reviews imported?

New Travelocity reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Travelocity reviews from Reviewshake?

Travelocity does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Travelocity page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Travelocity reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Travelocity alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Travelocity reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Travelocity source per client location, with monthly reports under your brand.

Where do I reply to a Travelocity review?

Hotel responses for Travelocity are managed through the Expedia Group partner platform, since Travelocity is one of its brands. Reviewshake collects the review into your inbox and links you to the reply page.

Are Travelocity reviews only from guests who actually stayed?

Yes. Reviews on Travelocity are submitted by travelers who booked through the platform and completed their stay, which is why they are hard to dismiss and worth answering carefully.