Trip.com review management · Travel & Accommodation

How to get Trip.com reviews and respond to them

Trip.com is a major booking platform for travelers across Asia and for international trips in and out of the region, with guests who often book hotels, flights and tours in one place. Its reviews are read by people planning cross-border travel who may never have heard of your property, so they lean heavily on what previous guests say.

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Inbox · The Harbor Inn4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Trip.com reviews matter for hotels, rentals and travel businesses

Trip.com readers are often comparing unfamiliar hotels in a city they do not know, frequently in a second language, so they look for concrete signals: location, cleanliness, staff who could help with their language or needs. A profile with unanswered complaints about communication or check-in tells an international guest you may not be set up for them. Those travelers simply move to the next listing, and you never learn they considered you.

Monitor

Every Trip.com review in one inbox

Paste the public URL of your Trip.com profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Trip.com does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Trip.com page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Trip.com reviews

Trip.com reviews and replies are read by a multilingual audience, so write in short, plain sentences that translate cleanly and avoid idioms. Name the specific thing you fixed, mention any language or arrival support you offer, and thank guests for traveling a long way to stay with you.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for hospitality.

Replying to a Trip.com review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Trip.com to post

How to get more Trip.com reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Trip.com first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Trip.com reviews where buyers are looking

Put the best Trip.com reviews on your website with a carousel, grid or badge, filtered to Trip.com or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com
Harbour-view rooms since 1982
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Trip.com trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Trip.com next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Trip.com review is imported.

Rating trend · The Harbor Inn12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Trip.com reviews in Reviewshake

How does Reviewshake collect Trip.com reviews?

Paste the public URL of your Trip.com profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Trip.com reviews imported?

New Trip.com reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Trip.com reviews from Reviewshake?

Trip.com does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Trip.com page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Trip.com reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Trip.com alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Trip.com reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Trip.com source per client location, with monthly reports under your brand.

Can my hotel reply to reviews on Trip.com?

Trip.com gives partner properties a way to respond to guest reviews through its hotel partner platform. Reviewshake brings the reviews into one inbox and gives you a one-click link to the reply page.

My Trip.com reviews are in several languages. How do I keep up?

Collecting them into a single inbox with new-review alerts means you see every one as it arrives, and sentiment analysis helps you spot recurring themes across languages before you read each review in detail.