Tripadvisor review management · Travel & Accommodation

How to get Tripadvisor reviews and respond to them

Tripadvisor is where travelers compare hotels, vacation rentals, restaurants and attractions before and during a trip, reading long-form reviews and photos from other travelers. For hospitality businesses it is often the first place a prospective guest looks after a search, and the reviews there follow you across years of stays.

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Inbox · The Harbor Inn4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Tripadvisor reviews matter for hotels, rentals and travel businesses

Someone reading your Tripadvisor page is weighing you against two or three alternatives on the same screen, often reading the most recent and the most critical reviews first. A page with no management responses reads as a property that is not paying attention, and a string of unanswered complaints about the same issue tells the reader the problem is still there. In a market where competing properties do respond, silence costs bookings you will never see.

Monitor

Every Tripadvisor review in one inbox

Paste the public URL of your Tripadvisor profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Tripadvisor does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Tripadvisor page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Tripadvisor reviews

Tripadvisor's Management Response is public and read by future guests far more than by the original reviewer, so write for the next traveler: acknowledge the specific point, say what changed, and keep the tone warm but factual. Thank positive reviewers briefly and mention one detail from their stay so the reply does not read as a template.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for hospitality.

Replying to a Tripadvisor review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Tripadvisor to post

How to get more Tripadvisor reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Tripadvisor first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Tripadvisor reviews where buyers are looking

Put the best Tripadvisor reviews on your website with a carousel, grid or badge, filtered to Tripadvisor or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com
Harbour-view rooms since 1982
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Tripadvisor trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Tripadvisor next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Tripadvisor review is imported.

Rating trend · The Harbor Inn12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Tripadvisor reviews in Reviewshake

How does Reviewshake collect Tripadvisor reviews?

Paste the public URL of your Tripadvisor profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Tripadvisor reviews imported?

New Tripadvisor reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Tripadvisor reviews from Reviewshake?

Tripadvisor does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Tripadvisor page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Tripadvisor reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Tripadvisor alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Tripadvisor reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Tripadvisor source per client location, with monthly reports under your brand.

Can I post my Tripadvisor replies directly from Reviewshake?

Direct posting from the inbox is available for Google and Facebook. For Tripadvisor, Reviewshake shows the review alongside your other sites and gives you a one-click link to the reply page, where you post as the management account.

Should I respond to every Tripadvisor review, including positive ones?

Responding to critical reviews matters most because future guests read them first. Short, specific thanks on positive reviews also help, since they show the page is actively managed.